Client Management

OttoDigital Group; Jakarta Utara; On-site; IDR 180,000,000 - 340,000,000; Full time

Job summary

OttoDigital Group is seeking an experienced Client/Account Manager to handle a portfolio of key clients in Indonesia. You will build trusted relationships with decision-makers, conduct regular reviews, and coordinate with Product, Sales, Operations, and Technical Support to ensure timely service delivery.

The role emphasizes understanding client business challenges, pursuing upsell opportunities, and managing contract negotiations while maintaining high customer satisfaction and renewal rates.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3 to 7+ years of experience in Client/Account Management or related roles.
• Strong domain knowledge in F&B, Retail, or Supply Chain Distribution.
• Proficient in CRM software (Salesforce, HubSpot) and productivity tools.
• Excellent written and verbal communication with the ability to build trust across levels.

Responsibilities

• Serve as the primary contact for an assigned portfolio of clients and sustain relationships with key stakeholders.
• Conduct regular meetings (virtual and in-person) to review performance metrics and plan strategic initiatives.
• Advocate for clients internally to ensure timely service delivery from cross-functional teams.
• Develop account plans and growth strategies; identify upsell opportunities.
• Oversee delivery of products/services according to SLAs and manage renewals/negotiations.
• Own client escalations and coordinate internal resources to resolve issues efficiently.

Skills

Relationship building

CRM proficiency

Meeting facilitation

Upselling & cross-selling

Contract negotiations

Communication skills

Time management

Industry knowledge (F&B/ Retail/ SCD)

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Salesforce

HubSpot

Job description

Serve as the primary point of contact for an assigned portfolio of clients; build and sustain trusting relationships with key decision-makers and stakeholders.

Conduct regular meetings (both virtual and in-person) to review performance metrics, address operational concerns, and plan future strategic initiatives.

Act as the client’s internal advocate, communicating their goals, needs, and feedback to cross-functional teams (Product, Sales, Operations, and Technical Support) to ensure timely service delivery.

Develop a deep understanding of clients' business challenges and identify opportunities for upselling and cross-selling relevant solutions and services.

Create, present, and execute comprehensive account plans and growth strategies to both internal management and key client executives.

Oversee the successful delivery of products/services according to SLAs, and manage client contract renewals and negotiations.

Take ownership of client escalations and service issues, coordinating internal resources to resolve problems smoothly and efficiently.

Minimum Qualifications

Bachelor’s degree in Business, Marketing, Communications, or a related field.

3 to 7+ years of experience in Client/Account Management, Sales, Business Development, or a relevant customer-facing role.

Proven background or strong domain knowledge in F&B, Retail, or Supply Chain Distribution.

Proficiency in Customer Relationship Management (CRM) software (e.g., Salesforce, HubSpot) and productivity tools.

Exceptional articulate, persuasive, and empathetic communication skills (both written and verbal).

Strong capacity to build rapport, establish trust, and manage relationships across all organizational levels.

Skilled in contract negotiations, diplomacy, and resolving complex or sensitive client issues.

Solid understanding of financial metrics, commercial terms, and the end-to-end sales cycle.

Excellent time management and organizational abilities to manage multiple accounts, priorities, and deadlines simultaneously.

Advertising, Marketing & Communications Services 11-50 employees