Account Manager

ZTE Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

ZTE Indonesia in Jakarta is seeking an Account Manager to build and maintain strong relationships with assigned clients, serving as the primary contact for account matters.

You will understand clients' business objectives, provide tailored solutions, coordinate with internal teams to deliver products and milestones, and monitor satisfaction to maintain high service quality. This role requires a proactive, results-driven approach and strong communication skills.

Qualifications

• Bachelor's degree in Business, Marketing, Telecommunications, or related field.
• 1–2 years in account management, client services or sales; telecom exp preferred.
• Strong English communication; Mandarin proficiency is a plus.
• Excellent interpersonal and collaborative skills.
• Strong organization and time management for multiple accounts.
• Problem-solving and analytical abilities.
• Able to work cross-functionally with sales, marketing, operations, and support.
• Customer-oriented, proactive and results-driven.

Responsibilities

• Build and maintain strong, long-term relationships with assigned clients and serve as the primary point of contact for account-related matters.
• Understand clients' business objectives and requirements, and provide suitable solutions to meet their needs.
• Coordinate with internal teams to ensure timely and successful delivery of products, services, and project milestones.
• Monitor client satisfaction and proactively address issues or concerns to maintain a high level of service quality.
• Identify opportunities for account growth, including upselling and cross-selling products and services.
• Develop and implement client retention strategies to strengthen long-term partnerships and minimize customer churn.
• Prepare account reports, track key performance indicators, and provide regular updates on account status and business opportunities.
• Support business development activities and contribute to achieving the company's revenue and customer satisfaction targets.

Skills

Account management

Client services

Sales

English proficiency

Interpersonal skills

Cross-functional collaboration

Problem solving

Education

Bachelor's degree in Business, Marketing, Telecommunications, or related field

Job description

• Build and maintain strong, long-term relationships with assigned clients and serve as the primary point of contact for account-related matters.
• Understand clients' business objectives and requirements, and provide suitable solutions to meet their needs.
• Coordinate with internal teams to ensure timely and successful delivery of products, services, and project milestones.
• Monitor client satisfaction and proactively address issues or concerns to maintain a high level of service quality.
• Identify opportunities for account growth, including upselling and cross-selling products and services.
• Develop and implement client retention strategies to strengthen long-term partnerships and minimize customer churn.
• Prepare account reports, track key performance indicators, and provide regular updates on account status and business opportunities.
• Support business development activities and contribute to achieving the company's revenue and customer satisfaction targets.

Requirements

• Bachelor's degree in Business, Marketing, Telecommunications, or a related field.
• 1–2 years of experience in account management, client services, sales, or related roles; experience in the telecommunications industry is preferred.
• Good communication skills in English; Mandarin proficiency is an advantage.
• Strong interpersonal skills with an outgoing and collaborative personality.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and tasks simultaneously.
• Strong problem-solving and analytical abilities, with the capability to respond effectively to client concerns and changing requirements.
• Ability to work cross-functionally with internal teams, including sales, marketing, operations, and customer support.
• Customer-oriented mindset with a proactive and result-driven approach.