Charging Operations Manager

BYD; Jakarta Pusat; On-site; IDR 600,000,000 - 1,000,000,000; Full time

Job summary

BYD is seeking an Flash Charging Operations Manager to supervise the day-to-day operations of its flash charging network in Indonesia. You will manage maintenance, performance, and reliability while delivering excellent customer experiences and coordinating with service providers.

You will lead incident response, monitor KPIs, and drive cost optimization through data-driven improvements and partnerships with utilities, operators, and vendors.

Qualifications

• Bachelor's degree in a relevant field as listed.
• 5+ years of experience in operations management or related infra domains.
• Strong understanding of EV charging networks and service delivery.
• Experience managing contractors and cross-functional teams.
• Knowledge of KPIs, asset and incident management, and continuous improvement.

Responsibilities

• Oversee daily operations, performance, maintenance, and reliability of the flash charging network.
• Ensure charging stations operate safely, efficiently, and provide excellent customer experience.
• Manage operational partners and service providers, driving continuous improvement.
• Monitor uptime, utilization, and service quality; implement corrective actions.
• Lead preventive and corrective maintenance with internal teams and vendors.
• Develop and implement policies, procedures, and service standards.
• Coordinate incident management and emergency response activities.
• Prepare operational reports, dashboards, budgets, and strategic recommendations.

Skills

Operations management

Infrastructure operations

EV charging industry knowledge

Contractor management

KPIs & incident management

Analytical thinking

Leadership

Communication

Bahasa Indonesia proficiency

Education

Electrical Engineering

Mechanical Engineering

Industrial Engineering

Operations Management

Job description

Job Summary

The Flash Charging Operations Manager is responsible for overseeing the daily operations, performance, maintenance, and reliability of BYD's flash charging network. This role ensures charging stations operate safely and efficiently, delivers an excellent customer experience, manages operational partners and service providers, and drives continuous improvement to maximize charging network availability and utilization.

Job Descriptions

• Manage the day-to-day operations of BYD's flash charging infrastructure network, ensuring high availability and operational performance.


• Monitor charging station performance, utilization, uptime, and service quality, implementing corrective actions when necessary.


• Lead preventive and corrective maintenance activities in collaboration with internal teams, contractors, and service providers.


• Develop and implement operational policies, procedures, and service standards for charging network operations.


• Coordinate incident management, technical issue resolution, and emergency response activities to minimize service disruptions.


• Analyze operational data, customer feedback, and charging trends to identify opportunities for performance improvement and cost optimization.


• Manage relationships with charging operators, maintenance vendors, utility providers, and other external stakeholders.


• Prepare operational reports, performance dashboards, budgets, and strategic recommendations to support business objectives.

Job Requirements

• Bachelor's Degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Operations Management, or a related field.


• At least have 5 years of experience in operations management, infrastructure operations, facility management, energy, utilities, telecommunications, or EV charging industries.


• Strong understanding of EV charging infrastructure, network operations, maintenance management, and service delivery processes.


• Experience managing contractors, service providers, vendors, and cross-functional operational teams.


• Knowledge of operational KPIs, asset management, incident management, and continuous improvement methodologies.


• Strong analytical, problem-solving, and decision-making skills.


• Excellent leadership, stakeholder management, and communication abilities.


• Fluent in Bahasa Indonesia and English; Mandarin proficiency is an advantage.

About the Team

The Flash Charging Team plays a critical role in accelerating the adoption of electric vehicles by developing and expanding BYD's fast and ultra-fast charging ecosystem across Indonesia. The team is responsible for identifying strategic charging opportunities, building partnerships with key stakeholders, and ensuring customers have convenient and reliable access to charging infrastructure.

Working closely with internal teams including Sales, Aftersales, Network Development, Product Planning, Engineering, and Government Relations, the Flash Charging Team supports BYD's long-term vision of creating a comprehensive EV ecosystem. The team collaborates with property developers, commercial partners, utility providers, charging operators, and government institutions to deploy charging solutions that enhance customer experience and strengthen BYD's market competitiveness.

As part of a fast-growing and innovative business unit, team members are encouraged to drive new initiatives, explore emerging technologies, and contribute to shaping the future of sustainable mobility in Indonesia. The team offers a dynamic environment where business strategy, infrastructure development, technology, and partnership management come together to support BYD's leadership in the electric vehicle industry.