Certification Ops Admin: Client Coordination & Docs

Control Union; Bandar; On-site; IDR 461,402,000 - 745,342,000; Full time

Job summary

Control Union is seeking an proactive Admin Assistant to support our Certification Operations team. You will coordinate certification activities, manage contracts and administrative processes, and liaise with clients, auditors, certifiers, and internal teams to ensure smooth operations.

The ideal candidate is highly organized, detail-oriented, with strong communication and coordination skills, and able to work independently while collaborating across functions.

Qualifications

• Diploma or Bachelor's in Business Administration or related field
• Fresh graduates are encouraged to apply
• Mandarin language skills preferred for Mandarin-speaking client interaction
• Strong communication, coordination and administrative skills

Responsibilities

• Coordinate and schedule certification audits and assessments.
• Prepare, review, and manage client contracts, NDAs, service agreements, and related documentation.
• Maintain certification records, project tracking, and contract databases.
• Coordinate with auditors, certifiers, clients, and regional offices to ensure timely project delivery.
• Manage certification-related invoicing and administrative documentation.
• Support certification decision processes by ensuring documentation is complete and accurate.
• Monitor certification status including renewals, suspensions, withdrawals, and transfers.
• Respond to customer inquiries with professional administrative support.
• Assist with internal and external audits by preparing required documentation.

Skills

Strong communication

Coordination

Administrative skills

Microsoft Excel

Microsoft Word

Education

Diploma or Bachelor's Degree in Business Administration or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Control Union is seeking an proactive Admin Assistant to support our Certification Operations team. You will coordinate certification activities, manage contracts and administrative processes, and liaise with clients, auditors, certifiers, and internal teams to ensure smooth operations.

The ideal candidate is highly organized, detail-oriented, with strong communication and coordination skills, and able to work independently while collaborating across functions.