Enterprise Solution Architect – Banking & Financial Services
This role requires the candidate to work in Jakarta Selatan, Indonesia.
Client Overview:
This company is one of the world's leading providers of ICT infrastructure, cloud computing, enterprise digital solutions, and smart devices, operating across more than 170 countries globally. Through continuous innovation in 5G, AI, cloud technologies, and enterprise digital transformation, the organization plays a major role in supporting governments, enterprises, financial institutions, and telecommunications operators in building next-generation digital ecosystems, including large-scale transformation initiatives across Indonesia.
Job Role:
The Vertical Solution Expert (VSE) – Financial Services Industry (FSI) is a strategic industry-focused role responsible for bridging customer business needs, financial industry scenarios, and enterprise ICT solutions for banking, fintech, and financial institutions. Working closely with Key Account Managers, sales teams, and internal solution units, this role supports customer engagement, solution strategy, digital transformation initiatives, and commercial success across enterprise FSI accounts through a combination of industry expertise, solution development, and strategic consulting capabilities.
Key Responsibilities:
- Act as the primary industry solution focal point for Financial Services Industry (FSI) enterprise accounts including banks, fintech companies, and financial institutions.
- Collaborate closely with Key Account Managers and enterprise sales teams to identify customer opportunities, shape strategic ICT solutions, and support project wins.
- Engage directly with C-level executives, senior stakeholders, and operational leadership teams within financial institutions.
- Analyze financial industry operational challenges, digitalization initiatives, and business transformation requirements to identify solution opportunities.
- Translate customer pain points and industry scenarios into scalable ICT and digital transformation solutions aligned with Huawei's technology portfolio.
- Lead scenario-based solution planning and support end-to-end solution implementation across strategic FSI projects.
- Support enterprise solutions related to cloud computing, data center infrastructure, campus networks, SD‑WAN, digital transformation platforms, and industrial ICT integration.
- Collaborate with product, R&D, solution, and delivery teams to ensure technical feasibility, solution competitiveness, and commercial viability.
- Participate in industry events, executive workshops, customer forums, and strategic marketing activities to strengthen Huawei's presence within the financial sector ecosystem.
- Support proposal preparation, executive presentations, solution positioning, and strategic customer communications.
- Share project best practices and successful implementation cases to strengthen internal sales and presales enablement.
Candidate Requirements:
- Bachelor's Degree in Engineering, Information Technology, Telecommunications, Computer Science, or related technical disciplines.
- Minimum 5 years of experience engaging with Financial Services Industry (FSI) customers including banks, fintech companies, non-bank financial institutions, or digital financial platforms.
- Strong background in Presales, Account Management, Key Account Management, Solution Consulting, or related enterprise ICT roles within technology companies.
- Strong understanding of banking operations, financial systems, fintech ecosystems, and enterprise digital transformation initiatives.
- Experience supporting ICT solution implementation involving middleware, infrastructure, computing, storage, automation systems, or enterprise networking technologies.
- Strong understanding of data communication networks, industrial ICT architecture, and integration between IT and Operational Technology (OT) environments.
- Hands‑on experience with enterprise solutions related to cloud computing, data center technologies, SD‑WAN, digital banking platforms, or intelligent financial infrastructure.
- Familiarity with multi‑vendor enterprise solution ecosystems and financial industry digitalization trends.
- Strong analytical thinking, problem‑solving capability, and strategic solution development skills.
- Excellent communication, presentation, and stakeholder engagement capability with experience interacting with senior enterprise leadership teams.
- Collaborative, adaptive, and capable of operating effectively within fast‑paced and high‑pressure enterprise business environments.
- Professional fluency in spoken and written English is mandatory.
About the Role
The Team: The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry‑leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long‑term partnerships.
Responsibilities and Impact
- Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions.
- Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time‑to‑value.
- Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships.
- Serve as the primary customer advocate, coordinating cross‑functional teams to resolve escalations and deliver seamless service experiences.
- Conduct regular business reviews and strategic on‑site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes.
- Leverage advanced analytics and emerging technologies to provide data‑driven insights that improve customer experience and drive adoption of innovative energy solutions.
What We're Looking For
- Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm.
- Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement.
- Proven track record in customer‑facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth.
- Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities.
- Ability to travel within the Asia Pacific region to support customer engagements and business development activities.
Basic Required Qualifications
- Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm.
- Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement.
- Proven track record in customer‑facing roles with demonstrated expertise in relationship management, training delivery, and strategic account growth.
- Technical proficiency with data visualization platforms (such as Power BI, Tableau, or Qlik) and advanced Microsoft Office suite capabilities.
- Ability to travel within the Asia Pacific region to support customer engagements and business development activities.
Additional Preferred Qualifications
- Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications.
- Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions.
- Proficiency with CRM platforms and customer success management tools for data‑driven insights.
- Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market.
About S&P Global Energy
At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long‑term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.
What's In It For You?
Advancing Essential Intelligence.
Our People
We're more than 35,000 strong worldwide — we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business.
Our Values
Integrity, Discovery, Partnership. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class perks for families.
- Beyond the Basics: From retail discounts to referral incentive awards - small perks can make a big difference.
This is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.