Indonesian Customs Clearance Specialist

Supercargo; Jawa Barat; On-site; IDR 18,000,000 - 30,000,000; Full time

Job summary

Supercargo is seeking a Customs Clearance Manager for a global ICT technology client. The role is on-site in South Jakarta, Indonesia, overseeing end-to-end import/export compliance and customs clearance operations.

You will act as an authorized signatory for customs documentation and craft compliant strategies while coordinating with government authorities and internal stakeholders. We require 7–10 years in customs or international trade, with strong Indonesian regulatory knowledge and English

Qualifications

• Bachelor's Degree in any discipline.
• PPJK Certification is highly preferred.
• 7–10 years in Customs Clearance, International Trade, Logistics or Supply Chain management with import/export exposure.
• 5+ years in global trade compliance or customs leadership in multinationals.
• Deep understanding of Indonesian customs regulations, HS Code, valuation and trade controls.
• Strong knowledge of WTO, WCO, rules of origin and global practices.

Responsibilities

• Oversee end-to-end customs clearance operations for import/export.
• Act as authorized signatory for customs documents (e.g., export declarations).
• Develop and implement customs compliance strategies and procedures.
• Maintain relationships with customs authorities and regulators.
• Lead customs audits, inspections and reviews; respond to findings and inquiries.
• Monitor regulatory changes and translate into policies and processes.
• Collaborate with supply chain, procurement, legal, finance, and regional HQ to ensure compliant cross-border operations.

Skills

English proficiency

Bahasa Indonesia

Stakeholder management

Regulatory comprehension

Audit leadership

Education

Bachelor's Degree

Tools

PPJK Certification

Job description

Custom Clearance Manager - Global ICT Technology

This role requires the candidate to work in South Jakarta, Indonesia (On-site).

Client Overview

Our client is a global leader in the Information and Communication Technology (ICT) and telecommunications industry, providing advanced telecommunications infrastructure, enterprise digital solutions, cloud computing, artificial intelligence, smart devices, and next-generation connectivity technologies. Operating across more than 170 countries and regions, the company serves governments, telecommunications operators, enterprises, and consumers through innovative technology solutions that support digital transformation worldwide.With a strong presence in Indonesia, the organization plays a significant role in supporting the country's digital ecosystem through strategic partnerships with telecommunications providers, enterprise customers, public institutions, and educational organizations. The company continues to invest heavily in technology innovation, operational excellence, international trade compliance, and supply chain excellence to support its expanding regional operations.

Job Role

The Customs Clearance Manager is a senior leadership role responsible for overseeing end-to-end import and export compliance, customs clearance operations, and regulatory governance across the organization's supply chain activities. Acting as the company's primary customs authority, this role ensures all cross-border shipments comply with Indonesian customs regulations while serving as one of the authorized legal signatories for import and export documentation. Working closely with government authorities, customs officials, logistics partners, and internal business stakeholders, the successful candidate will lead customs audit activities, oversee tariff classifications, manage regulatory risks, and develop compliant customs strategies that support efficient international trade operations.

Key Responsibilities

• Lead and oversee end-to-end customs clearance operations for import and export activities, ensuring full compliance with Indonesian customs regulations.
• Act as one of the company's authorized legal signatories for customs documentation, including export declarations (PEB) and other import/export documents.
• Develop and implement customs compliance strategies, policies, and operational procedures to support efficient international trade.
• Build and maintain strong relationships with customs authorities, government agencies, and relevant regulatory bodies to facilitate smooth customs operations.
• Lead customs audits, regulatory inspections, and compliance reviews while coordinating responses to audit findings and government inquiries.
• Oversee tariff classification (HS Code), customs valuation, rules of origin, and other customs-related regulatory requirements.
• Monitor changes in customs regulations, international trade policies, and import/export legislation, translating regulatory updates into business processes and compliance initiatives.
• Assess customs risks, identify operational bottlenecks, and develop mitigation strategies to minimize compliance exposure and shipment delays.
• Collaborate closely with supply chain, logistics, procurement, legal, finance, and regional headquarters to ensure seamless cross-border operations and regulatory compliance.

Candidate Requirements

• Bachelor's Degree in any discipline.
• PPJK Certification is highly preferred.
• Minimum 7–10 years of experience in Customs Clearance, International Trade, Logistics Management, or Supply Chain Management with significant exposure to import and export operations.
• Minimum 5 years of experience handling global trade compliance, customs governance, or customs leadership within multinational organizations.
• Strong experience in ICT, telecommunications, technology, electronics manufacturing, FMCG, or other high-volume multinational industries.
• Deep understanding of Indonesian customs regulations, customs clearance procedures, HS Code classification, customs valuation, bonded facilities, trade controls, and import/export compliance.
• Strong knowledge of international trade frameworks, including WTO, WCO, rules of origin, and global customs practices.
• Proven experience leading customs audits, regulatory inspections, compliance reviews, and government liaison activities.
• Strong analytical capability to interpret regulatory changes and translate them into practical operational policies and compliance solutions.
• Excellent stakeholder management, cross-functional communication, negotiation, and problem-solving skills.
• Highly resilient, adaptable, and capable of performing effectively in a fast-paced multinational business environment.
• Professional proficiency in English is mandatory due to frequent communication with regional headquarters, cross-functional teams, suppliers, and international stakeholders.

About the Role:

Grade Level (for internal use):

10

The Team:

The Asia Pacific Customer Success Team operates as trusted advisors to upstream oil & gas customers across the region, leveraging S&P Global Energy's industry-leading solutions to drive measurable business outcomes. Our collaborative team values expertise, innovation, and a global mindset in delivering exceptional customer experiences that foster long-term partnerships.

Responsibilities and Impact:

• Drive strategic customer relationships across upstream oil & gas accounts, ensuring maximum adoption and retention of S&P Global Energy solutions
• Lead comprehensive customer onboarding programs and deliver targeted training to optimize client workflows and accelerate time-to-value
• Proactively monitor customer health metrics and satisfaction levels, identifying expansion opportunities that drive revenue growth and deepen partnerships
• Serve as the primary customer advocate, coordinating cross-functional teams to resolve escalations and deliver seamless service experiences
• Conduct regular business reviews and strategic on-site engagements to assess performance, gather insights, and recommend solutions that enhance operational outcomes
• Leverage advanced analytics and emerging technologies to provide data-driven insights that improve customer experience and drive adoption of innovative energy solutions

What We're Looking For:

Basic Required Qualifications:

• Extensive experience in upstream oil & gas industry with an operator, service company, or energy consulting firm
• Fluency in English and Bahasa Indonesia with strong written and verbal communication skills for diverse stakeholder engagement
• Proven leadership experience managing high-performing teams and agencies-setting strategy, coaching talent, and driving accountability to outcomes.
• Strong strategic planning capability with end-to-end campaign leadership: insight-led brief development, creative/media planning, execution, optimization, and post-campaign measurement.
• Deep expertise in digital and performance marketing (paid social, search, programmatic, CRM) and social/content strategies-able to translate platform trends into scalable consumer programs.
• Experience developing issuer/co-brand and partner marketing programs (B2B2C), aligning stakeholders and delivering co-funded campaigns at scale.
• Strong media and communications expertise, including briefing and managing media agencies, optimizing channel mix, and ensuring brand consistency across touchpoints.
• Commercial acumen and financial discipline-able to manage budgets, build business cases, and report impact against agreed KPIs with senior stakeholders.
• Comfort operating in regulated environments; able to partner with Legal, Compliance and Risk to deliver marketing that meets local and regional requirements.

Additional Preferred Qualifications:

• Experience with API integrations, cloud platforms (such as AWS, Azure, or Google Cloud), and data analytics technologies including machine learning applications
• Familiarity with AI technologies and their practical applications in customer success, predictive analytics, or energy industry solutions
• Proficiency with CRM platforms and customer success management tools for data-driven insights
• Multilingual capabilities beyond English and Bahasa Indonesia, particularly other regional languages within the Asia Pacific market

About S&P Global Energy

At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration.

S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at .

What In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-& your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.