Business Operation Specialist (B2B / Corporate Accounts)

PT Cerdas Digital Nusantara; Tangerang; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

PT Cerdas Digital Nusantara is seeking a Business Operation Specialist to manage day-to-day operations for our B2B learning programs. You will coordinate class schedules, support the BD team, and ensure smooth delivery for corporate accounts.

You will handle client onboarding, ongoing communication, invoicing coordination with Finance, and post-program follow-ups. The role requires a Bachelor’s degree, at least one year in a related operational role with B2B experience, and fluent English for

Qualifications

• Bachelor’s Degree (S1) in any major required.
• Minimum 1 year of experience in an operational role handling B2B or corporate accounts; fresh graduates welcome.
• Fluent/active English proficiency (oral and written) at least upper-intermediate.

Responsibilities

• Operational Management & Project Support: manage day-to-day activities and forecast class schedules for clients and the BD team.
• Collaborate with BD Sales and Implementation leaders to align operations with growth.
• Coordinate with the Operations Team to ensure consistency and high service standards.

Skills

English fluency

Time management

Customer service mindset

Public speaking

Education

Bachelor’s Degree (S1) in any major

Tools

Google Spreadsheets

Zoom

Google Meet

MS Teams

Job description

Business Operation Specialist (B2B / Corporate Accounts)

We are seeking a proactive and detail-oriented Business Operation to ensure the seamless execution of our learning programs, particularly for our corporate (B2B) clients.

Key Responsibilities (Job Description)

Operational Management & Project Support

• Manage day-to-day operational activities, including proactive tracking and forecasting of class schedules for both clients and the Business Development (BD) team.
• Collaborate closely with BD Sales and Implementation sub-division leaders to align operational execution with growth objectives.
• Coordinate regularly with the broader Operations Team to ensure consistency, operational alignment, and high service standards.

Client Communication, Retention & Service Quality

• Contribute valuable insights and data input regarding class tracking metrics and overall customer retention rates.
• Conduct engaging and effective student onboarding sessions in both online and offline settings.
• Maintain regular and proactive communication with B2B/corporate clients throughout the learning lifecycle, including after-sales support and ongoing check-ins.
• Monitor ongoing class progress to guarantee successful course completion and maintain high-quality delivery.
• Act as a first responder to provide immediate troubleshooting and support for issues encountered by students.
• Provide post-program support and after-program deliverables/reviews to maintain client relationship standards.

Finance & Billing Coordination

• Work closely with the Finance team regarding the creation and issuance of invoice requests.
• Handle proactive cash collection follow-ups and send payment reminders to clients in a professional manner.

Qualifications & Requirements

Qualifications & Experience

• Education: Bachelor’s Degree (S1) in any major (preferably Communication, Business Administration, or Management).
• Experience: Minimum of 1 year of experience in a related operational role, with specific experience handling B2B clients or corporate accounts. (Fresh graduates are welcome to apply)
• Language Skills: Fluent/Active English proficiency, both oral and written (Minimum B2 / Upper-Intermediate level).

Technical & Professional Skills

• Tech Proficiency: Advanced expertise in Google Spreadsheets, along with strong familiarity with online video conferencing tools (Zoom, Google Meet, MS Teams).
• Time Management: Exceptional ability to prioritize tasks, manage tight deadlines, and navigate a busy workload efficiently.
• Communication: Outstanding written and verbal communication skills, paired with strong public speaking abilities for onboarding and presentations.

Personal Attributes

• A genuine passion for customer service, student engagement, and hands-on administrative/operational work.
• Strong problem-solving mindset with a proactive, solution-oriented attitude.

Work Arrangement

• Fully on-site work arrangement is mandatory (Tangerang Office)

The Company

What we stand for

We believe language is a crucial part of the human ecosystem. It is not only for communication with other human beings or simply answering “Arigatou gozaimasu,” with “Douitashimashite.” Also, language does not only mean we can understand the idiom of “in someone’s shoes” without looking it up in a dictionary or googling.

Let’s aim higher: language means breaking the mind barriers of what we think we cannot do.

We have faith in education and how technology helps us to fill the gap between knowledge and access. We would like to take advantage of educational technology development to create an environment to learn and study without minding much about geographical and time issues.

To put it in a nutshell: learning (languages) without boundaries.

Our short story

Starting from these thoughts, we decided to run an edutech company since 2015, formerly known as Squline, and based in Jakarta. CAKAP offers a solution for everyone who wants to speak other languages and learn more about different cultures. We reinvent language learning experience by providing an online platform for students and teachers; the idea is for you to study anywhere and everywhere.

Culture we are trying to engage in

We would like to create a conducive environment for everyone to learn, give their best, and have a good time embedding their roles. Hence,

Learning process (and acknowledging one’s learning process) is essential in our team.

We value people with high curiosity and intellectual humility; we believe these are important virtues to make an improvement.

We appreciate not only great and fresh ideas but also how to turn them into real-world applications.

Respect and wit are not mutually exclusive; we trust that people can respect others by listening and not interrupting when they talk. Wit, while important, does not equal to chatters.

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