Business Development Executive (Mandarin Speaker)

Bitera DC; Jakarta Timur; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

A leading data center provider is seeking an experienced individual to manage hyperscale customer accounts in Jakarta Timur. The role includes ensuring customer satisfaction, growing existing accounts, and maintaining strong relationships with key stakeholders. Candidates will act as the primary contact for customers and lead commercial discussions, including pricing and contract negotiations. Strong interpersonal skills and a focus on customer needs are essential for this position.

Responsibilities

• Manage and grow existing hyperscale customer accounts, ensuring customer satisfaction.
• Act as the primary point of contact for hyperscale and strategic customers.
• Build and maintain strong, long-term relationships with key stakeholders.
• Lead commercial discussions, including pricing and contract negotiation.
• Coordinate customer issues internally and ensure timely resolution.
• Coordinate customer issues internally and ensure timely resolution
• Maintain accurate and up-to-date sales pipeline in CRM
• Conduct regular customer engagement sessions and business reviews

Job description

• Manage and grow existing hyperscale customer accounts, ensuring customer satisfaction, contract renewal, and upselling of Bitera Data Center services
• Act as the primary point of contact for hyperscale, enterprise, FSI, and strategic customers
• Build and maintain strong, long-term relationships with key stakeholders and decision makers
• Understand customer business needs and align Bitera’s data center solutions accordingly
• Lead commercial discussions, including pricing, contract negotiation, and contract extensions
• Coordinate customer issues internally and ensure timely resolution
• Maintain accurate and up-to-date sales pipeline in CRM
• Conduct regular customer engagement sessions and business reviews