Business Analyst Assisted Channel

Permata Bank; Tangerang Selatan; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PermataBank in Tangerang Selatan seeks a Business Analyst for the Assisted Channel to identify user issues, coordinate multi-unit requirements, and document changes through CRs. You will support SDLC processes, create test scenarios, and validate deployments with users to ensure production readiness.

The role requires ensuring application changes are properly documented and aligned with project goals, with hands-on involvement in testing and deployment across related systems.

Qualifications

• Identify issues faced by application users or business units to propose appropriate development solutions.
• Coordinate with other units/departments for applications that are integrated or related to other systems, to ensure requirements alignment and assess potential impacts.
• Provide solutions to application usage issues and document them in a Change Request (CR) form for mutual agreement on the solution.

Responsibilities

• Perform administrative documentation of the SDLC in line with established policies and procedures.
• Create test scenario scripts for application testing based on CRs to ensure proper testing preparation.
• Conduct application testing with application users based on CRs to maintain quality.
• Coordinate the deployment process with application users, developers, and project managers when applicable.
• Conduct Production Assurance Testing (PAT) with users after deployment to ensure no adverse production impacts.

Skills

SDLC documentation

Application testing coordination

Education

Bachelor’s degree (S1) in Engineering or related field

Job description

We are one of the top 10 biggest banks in terms of assets in Indonesia and listed in the Indonesia Stock Exchange. Permata Bank is a KBMI 3 with a strong core capital of nearly 50 trillion rupiahs. We believe that our employees are our greatest asset, and we are deeply committed to creating an environment where they can Learn, Grow, and Make a difference. This commitment is reflected in the recognition we've received-HR Excellent Award 2024 in the Learning Development and Knowledge Management categories. In addition, we achieve a net profit of over 2 trillions rupiahs in 2024, further solidifying our position as a leading financial institution.

Why PermataBank?

Here at PermataBank, you will Learn, Grow, and Make A Difference,

You will have the appetite and the ability to learn many things, challenged to grow beyond ways you can imagine, and see the incredible difference you would have made along the journey.

This is our platform for you. We cannot promise a smooth ride, but rest assured, it is going to be a meaningful journey!

• Learn : We always think innovatively to improve the way we work, making it easier, better and faster.
• Grow : We provide excellent service to customers and encourage excellent performance in our daily work.
• Make a difference : We understand each other and together build strong relationships with internal and external parties based on mutual respect.

Requirements :

• Identify issues faced by application users or business units to propose appropriate application development solutions.
• Coordinate with other units or departments for applications that are integrated or related to other systems, to ensure requirements alignment and assess potential impacts on other applications.
• Provide solutions to application usage issues and collaborate with application users to document them in a Change Request (CR) form, ensuring mutual agreement on the proposed solution so that application changes can be implemented.
• Perform administrative documentation of the SDLC in accordance with established SDLC policies and procedures, ensuring application changes are implemented properly and all changes are well documented.
• Create test scenario scripts for application testing based on Change Requests (CR) to ensure measurable testing and proper preparation of the testing environment.
• Conduct application testing together with application users based on Change Requests (CR) to maintain and ensure application quality.
• Coordinate the deployment process and collaborate with application users, application developers, system/hardware configurators, and project managers (if applicable).
• Conduct Production Assurance Testing (PAT) with application users after deployment is completed to ensure there are no adverse impacts on the production environment and to confirm that new application features are available and functioning properly in production.

Qualifications :

• Minimum bachelor’s degree (S1) in Engineering or a related field.
• Minimum of 3–5 years of experience as a Business Analyst Assisted Channel role.

Directorates :

Technology

PT Bank Permata Tbk informs that the company does not impose any charges in the employee recruitment process.