Brand Experience Specialist

Luxasia; Balikpapan; On-site; IDR 39,060,000 - 66,960,000; Full time

Job summary

Luxasia Balikpapan is seeking a customer-facing retail associate to welcome shoppers, understand their needs, and provide solutions for electronics and lifestyle products. You will handle inquiries, process sales, and maintain a clean, organized store while ensuring guest satisfaction.

Professionals should present a polished appearance, be energetic, and work well in a team. MS Office experience and a sales-driven mindset with the ability to meet targets and work on a shift schedule are required.

Qualifications

• Minimum education SMA (Senior High School).
• Work experience in electronics, lifestyle, or retail is preferred.
• Able to operate Microsoft Office and other sales support software.
• Professional appearance, energetic with interest in technology and electronic equipment.
• Able to work with targets and a sales-driven approach.
• Able to work independently and as part of a team.
• Ready to work on a shift system.

Responsibilities

• Greet and welcome customers as they enter the store.
• Understand customer needs and product specifications.
• Provide instant solutions to customers.
• Resolve all customer complaints and issues regarding products.
• Ensure customer satisfaction with offered products.
• Build and maintain good, sustainable relationships with new customers.
• Offer excellent customer service and ensure customer satisfaction.
• Keep the store space clean and organised.
• Update customer information in the computer system for future reference.

Skills

Customer service

Sales

Communication

Education

High School Diploma (SMA)

Tools

Microsoft Office

Job description

Luxasia Balikpapan is seeking a customer-facing retail associate to welcome shoppers, understand their needs, and provide solutions for electronics and lifestyle products. You will handle inquiries, process sales, and maintain a clean, organized store while ensuring guest satisfaction.

Professionals should present a polished appearance, be energetic, and work well in a team. MS Office experience and a sales-driven mindset with the ability to meet targets and work on a shift schedule are required.