Counter Manager - Medan

LUXASIA; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 200,880,000 - 267,840,000; Full time

Job summary

LUXASIA in Medan invites an experienced Retail Boutique Manager to lead daily operations, ensuring an exceptional client experience aligned with luxury standards.

You will drive sales, coach a high-performing team, and coordinate with marketing and supply chain to maintain visual standards, stock levels, and events.

Fluent English and 3-5 years in luxury beauty retail are required; weekends and holidays are part of retail hours.

Qualifications

• Minimum 3-5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands.
• Strong leadership and team development experience.
• Proven track record in achieving sales targets and driving business growth.
• Excellent communication and interpersonal skills.
• Fluent in English (written and spoken).
• Willing to work in retail hours, including weekends and public holidays.

Responsibilities

• Lead and manage daily boutique operations to deliver an exceptional client experience.
• Drive sales performance and meet counter targets through strong commercial execution.
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge.
• Ensure high standards of visual merchandising in line with brand guidelines.
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability.
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth.
• Build and maintain strong relationships with clients to enhance loyalty and repeat business.
• Oversee boutique administration, reporting, and compliance with company policies.
• Collaborate with marketing and retail teams for in-store activations and events.

Skills

Retail leadership

Sales targets

Customer service

Communication skills

Analytical skills

English fluency

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Job Description

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards
• Drive sales performance and achieve counter targets through strong commercial execution and team leadership
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge
• Ensure high standards of visual merchandising in line with brand guidelines
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth
• Build and maintain strong relationships with clients to enhance loyalty and repeat business
• Oversee boutique administration, reporting, and compliance with company policies
• Collaborate with marketing and retail teams for in-store activations and events

Requirements

• Minimum 3-5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands
• Strong leadership skills with experience managing and developing a team
• Proven track record in achieving sales targets and driving business growth
• Excellent communication and interpersonal skills
• Strong understanding of customer experience and luxury service standards
• Good analytical skills with the ability to interpret sales data
• Fluent in English (both written and spoken)
• Willing to work in retail hours, including weekends and public holidays