Counter Manager - Medan

PT Luxasia Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 223,200,000 - 312,480,000; Full time

Benefits offered by this job

Job summary

PT Luxasia Indonesia invites experienced retail leaders to manage a luxury boutique, delivering exceptional client experiences and achieving sales targets.

You will coach a high-performing team, maintain visual standards, oversee stock, and collaborate with marketing for in-store events while upholding brand integrity and service excellence.

Qualifications

• Minimum 3-5 years of experience in retail management, preferably luxury fragrance, beauty, or lifestyle brands.
• Proven track record in achieving sales targets and driving business growth.
• Excellent communication and interpersonal skills.
• Strong understanding of customer experience and luxury service standards.
• Good analytical skills with the ability to interpret sales data.
• Fluent in English (both written and spoken).
• Willing to work in retail hours, including weekends and public holidays.

Responsibilities

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards.
• Drive sales performance and achieve counter targets through strong commercial execution and team leadership.
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge.
• Ensure high standards of visual merchandising in line with brand guidelines.
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability.
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth.
• Build and maintain strong relationships with clients to enhance loyalty and repeat business.
• Oversee boutique administration, reporting, and compliance with company policies.
• Collaborate with marketing and retail teams for in-store activations and events.

Skills

Leadership

Sales targets

Customer service

Merchandising

Inventory management

Analytics

English fluency

Job description

LUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered with the world's finest brands, such as Aveda, Bvlgari, Calvin Klein, Diptyque, Hermes, La Prairie, Montblanc, and SK-II. We have also established Joint Ventures with the likes of LVMH Group, Elizabeth Arden, Puig, Yves Rocher, and By Terry. At the core of our business is a diverse and dynamic #OneTeam of 2000 talents that shapes the face of luxury beauty, and delights consumers daily across our growing footprint of 15 markets. Come join us now.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Job Description

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards
• Drive sales performance and achieve counter targets through strong commercial execution and team leadership
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge
• Ensure high standards of visual merchandising in line with brand guidelines
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth
• Build and maintain strong relationships with clients to enhance loyalty and repeat business
• Oversee boutique administration, reporting, and compliance with company policies
• Collaborate with marketing and retail teams for in-store activations and events

Requirements

• Minimum 3-5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands
• Strong leadership skills with experience managing and developing a team
• Proven track record in achieving sales targets and driving business growth
• Excellent communication and interpersonal skills
• Strong understanding of customer experience and luxury service standards
• Good analytical skills with the ability to interpret sales data
• Fluent in English (both written and spoken)
• Willing to work in retail hours, including weekends and public holidays

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Luxury & Designer Goods Retail 51-100 employees

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. With 12 offices in Asia and growing, Luxasia Group has more than 2,100 full-time employees regionally and manages an impressive portfolio of more than 150 brands. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

Luxasia Group is the leading omnichannel partner for beauty and luxury lifestyle brand distribution, retail, and e-Commerce in Asia Pacific. Since 1986, we have strived to make a difference to Asia Pacific consumers by bringing them the finest beauty brands from all over the world - across niche, prestige, and masstige categories. We are a winning TEAM of diverse individuals whose commitment, grit, and shared core values drive everything we do. With 12 offices in Asia and growing, Luxasia Group has more than 2,100 full-time employees regionally and manages an impressive portfolio of more than 150 brands. There are plenty of opportunities for growth and development across the countries we currently operate in (and plan to expand into). Make a difference with us today.

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