Branch Service Executive - Customer Experience Lead

UOB; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

UOB Indonesia is seeking a Service Executive for Pondok Indah, Jakarta Selatan. This on-site, full-time role involves welcoming customers, guiding inquiries, and delivering frontline customer service within the branch environment.

You will assist with basic servicing requests, support revenue initiatives, and contribute to customer satisfaction while helping deepen relationships and reduce attrition. A friendly, professional demeanor and strong communication are essential.

Qualifications

• Experience in customer service within retail or branch environment.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and guide customers effectively.

Responsibilities

• Greet branch customers and provide guidance and assistance on services.
• Support activities to maximize branch revenues and improve customer satisfaction.
• Help deepen existing relationships and minimize attrition through quality service.

Skills

Customer service

Job description

UOB Indonesia is seeking a Service Executive for Pondok Indah, Jakarta Selatan. This on-site, full-time role involves welcoming customers, guiding inquiries, and delivering frontline customer service within the branch environment.

You will assist with basic servicing requests, support revenue initiatives, and contribute to customer satisfaction while helping deepen relationships and reduce attrition. A friendly, professional demeanor and strong communication are essential.