Service Executive - Pondok Indah

UOB; Jakarta Pusat; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

UOB Indonesia is seeking a Service Executive for Pondok Indah, Jakarta Selatan. This on-site, full-time role involves welcoming customers, guiding inquiries, and delivering frontline customer service within the branch environment.

You will assist with basic servicing requests, support revenue initiatives, and contribute to customer satisfaction while helping deepen relationships and reduce attrition. A friendly, professional demeanor and strong communication are essential.

Qualifications

• Experience in customer service within retail or branch environment.
• Strong communication and interpersonal skills.
• Ability to handle inquiries and guide customers effectively.

Responsibilities

• Greet branch customers and provide guidance and assistance on services.
• Support activities to maximize branch revenues and improve customer satisfaction.
• Help deepen existing relationships and minimize attrition through quality service.

Skills

Customer service

Job description

Service Executive - Pondok Indah# Careers## Service Executive - Pondok IndahApply: Onsite: Jakarta Selatan (City Area): Full time: Posted Today: JR99095Company: 3111 UOB Indonesia **About UOB**United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow. **Job Description**Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition.Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.## **Additional Requirements**Develop (Competency), Engage (Competency), Execute (Competency), Strategise (Competency)Be a Part of the UOB FamilyUOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.Apply now and make a Difference