Branch Customer Experience Lead

United Overseas Bank Limited; Jakarta Selatan; On-site; IDR 39,060,000 - 55,800,000; Full time

Benefits offered by this job

Career development programs

Employee discounts

Equal opportunity employer

Job summary

UOB Indonesia is hiring a Branch Customer Service Associate to greet customers, guide inquiries, and handle basic servicing requests. You will support revenue initiatives, deepen relationships, and minimize service losses while delivering courteous, efficient service.

As part of a global bank, you will work within a diverse team, adhere to UOB's values, and assist customers across retail products. The role involves complying with policies and providing accurate information in a fast-paced branch

Qualifications

• Be a Part Of the UOB Family
• UOB is an equal opportunity employer.

Responsibilities

• Greet customers in the branch and provide guidance on services.
• Assist with basic servicing requests and product inquiries to support revenue initiatives.
• Contribute to customer satisfaction and retention by delivering accurate information and timely service.

Job description

UOB Indonesia is hiring a Branch Customer Service Associate to greet customers, guide inquiries, and handle basic servicing requests. You will support revenue initiatives, deepen relationships, and minimize service losses while delivering courteous, efficient service.

As part of a global bank, you will work within a diverse team, adhere to UOB's values, and assist customers across retail products. The role involves complying with policies and providing accurate information in a fast-paced branch