Service Executive - Setiabudi Jakarta

United Overseas Bank Limited; Jakarta Selatan; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

None

Job summary

United Overseas Bank Limited (UOB) Indonesia is seeking a Customer Service (Branch) professional to greet customers, provide guidance, and handle basic servicing requests within the branch environment. You will contribute to revenue initiatives, customer satisfaction, and retention while supporting everyday branch operations.

The role emphasizes inclusivity and a collaborative team culture, with UOB’s commitment to ethical practice and customer-centric service across its regional network.

Qualifications

• Greeting customers in-branch and providing guidance, direction, and assistance.
• Handling basic servicing requests and contributing to revenue and customer satisfaction initiatives.
• Supporting relationship deepening and customer retention efforts.

Responsibilities

• Provide general customer service within the branch environment.
• Assist customers with inquiries, provide product information and guidance.
• Support branch operations and adherence to bank policies.

Job description

Company: 3111 UOB Indonesia About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.