Service Executive - Pondok Indah

United Overseas Bank Limited; Jakarta Selatan; On-site; IDR 39,060,000 - 55,800,000; Full time

Benefits offered by this job

Career development programs

Employee discounts

Equal opportunity employer

Job summary

UOB Indonesia is hiring a Branch Customer Service Associate to greet customers, guide inquiries, and handle basic servicing requests. You will support revenue initiatives, deepen relationships, and minimize service losses while delivering courteous, efficient service.

As part of a global bank, you will work within a diverse team, adhere to UOB's values, and assist customers across retail products. The role involves complying with policies and providing accurate information in a fast-paced branch

Qualifications

• Be a Part Of the UOB Family
• UOB is an equal opportunity employer.

Responsibilities

• Greet customers in the branch and provide guidance on services.
• Assist with basic servicing requests and product inquiries to support revenue initiatives.
• Contribute to customer satisfaction and retention by delivering accurate information and timely service.

Job description

Company: 3111 UOB Indonesia About UOB United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

Customer Service (Branch) is responsible for general customer service activities within the branch environment, including greeting customers, and providing guidance, direction, and assistance, as well as basic servicing requests. Supports activities towards maximizing revenues, product initiatives, sales, customer satisfaction, and minimizing operational losses, in addition to deepening existing relationships and minimizing customer attrition. Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas.

Additional Requirements

Be a Part Of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings. With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.