Branch Operations Specialist - Frontline Cash & Compliance

HSBC; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 53,568,000 - 83,700,000; Full time

Job summary

HSBC in Surabaya invites applications for a Branch Operations role focused on frontline customer support and efficient daily transactions. You will assist with cash handling, balancing, and record-keeping in line with bank procedures.

The ideal candidate has at least 1 year in Branch Operations, strong English communication, and solid knowledge of local policies and compliance. The bank emphasizes accuracy, risk controls, and adherence to regulatory standards.

Qualifications

• 1 year of hands-on experience in Branch Operations.
• Strong verbal and written communication in English.
• Deep understanding of local policies and regulatory compliance.
• Accuracy and attention to detail in reconciliation and documentation.

Responsibilities

• Provide frontline Surabaya branch support by handling daily customer enquiries and processing routine transactions.
• Support smooth branch operations by completing cash handling, balancing, reconciliations, and required records/checklists.
• Follow all applicable policies and regulatory requirements and promptly escalations.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission in line with internal procedures and regulatory requirements.

Skills

Customer service

Cash handling

English communication

Job description

HSBC in Surabaya invites applications for a Branch Operations role focused on frontline customer support and efficient daily transactions. You will assist with cash handling, balancing, and record-keeping in line with bank procedures.

The ideal candidate has at least 1 year in Branch Operations, strong English communication, and solid knowledge of local policies and compliance. The bank emphasizes accuracy, risk controls, and adherence to regulatory standards.