Branch Manager - UOB Plaza

UOB Investment; Indonesia; On-site; IDR 700,000,000 - 900,000,000; Full time

Job summary

UOB Indonesia is seeking a Branch Manager to oversee the UOB Plaza branch, driving sales, operations, customer service, and team leadership to achieve business objectives and enhance client satisfaction.

The role requires 5–7 years in retail banking with 2–3 years in a managerial capacity, a Bachelor's degree in Business/Finance, and strong leadership and regulatory knowledge to ensure compliant, customer-focused service.

Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• 5-7 years of experience in retail banking, with 2-3 years in a managerial or supervisory role.
• Proven track record of achieving sales targets and managing branch operations.
• Strong leadership, interpersonal, and communication skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in English and Bahasa Indonesia, both written and spoken.

Responsibilities

• Develop and implement strategies to achieve branch sales targets for banking products and services.
• Oversee daily branch operations, ensuring adherence to internal policies, procedures, and regulatory requirements.
• Lead, motivate, and develop a team of branch staff, providing coaching, training, and performance evaluations.
• Cultivate and maintain strong relationships with existing and potential customers, addressing inquiries and resolving issues efficiently.
• Identify and pursue new business opportunities within the local market, including corporate and individual clients.
• Monitor and manage branch budget, expenses, and profitability.
• Ensure a high level of customer service quality and experience.
• Manage operational risks and compliance within the branch.
• Prepare and present regular performance reports to senior management.

Skills

Leadership

Interpersonal skills

Communication skills

English proficiency

Bahasa Indonesia proficiency

Education

Bachelor's degree in Business / Finance / Banking

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Company: 3111 UOB Indonesia

Job Description

Job Summary

Responsible for the overall management and performance of the UOB Plaza branch, including sales, operations, customer service, and team leadership, to achieve business objectives and enhance customer satisfaction.

Job Responsibilities

• Develop and implement strategies to achieve branch sales targets for various banking products and services, including loans, deposits, and wealth management.
• Oversee daily branch operations, ensuring adherence to internal policies, procedures, and regulatory requirements.
• Lead, motivate, and develop a team of branch staff, providing coaching, training, and performance evaluations.
• Cultivate and maintain strong relationships with existing and potential customers, addressing inquiries and resolving issues efficiently.
• Identify and pursue new business opportunities within the local market, including corporate and individual clients.
• Monitor and manage branch budget, expenses, and profitability.
• Ensure a high level of customer service quality and experience.
• Manage operational risks and compliance within the branch.
• Prepare and present regular performance reports to senior management.

Job Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Minimum of 5-7 years of experience in retail banking, with at least 2-3 years in a managerial or supervisory role.
• Proven track record of achieving sales targets and managing branch operations effectively.
• Strong leadership, interpersonal, and communication skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in English and Bahasa Indonesia, both written and spoken.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.