Branch Manager - UOB Plaza

United Overseas Bank Limited; Jakarta Pusat; On-site; IDR 900,000,000 - 1,200,000,000; Full time

Job summary

3111 UOB Indonesia is seeking an experienced Branch Manager for the UOB Plaza branch in Jakarta. The role focuses on driving sales, delivering exceptional customer service, and leading a high-performing team to achieve strategic objectives.

You will oversee operations, ensure regulatory compliance, manage budgets, and build strong relationships with clients while identifying new business opportunities in the local market. Fluency in English and Bahasa Indonesia is required.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 5-7 years in retail banking with 2-3 years in a managerial role.
• Proven track record of achieving sales targets and managing branch operations.
• Strong leadership, interpersonal and communication skills.
• In-depth knowledge of banking products, services and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in English and Bahasa Indonesia, both written and spoken.

Responsibilities

• Develop and implement strategies to achieve branch sales targets for banking products and services (loans, deposits, wealth management).
• Oversee daily branch operations, ensuring adherence to policies, procedures and regulatory requirements.
• Lead, motivate and develop a team of branch staff with coaching and evaluations.
• Cultivate and maintain relationships with existing and potential customers, addressing inquiries and resolving issues.
• Identify and pursue new business opportunities within the local market (corporate and individual clients).
• Monitor and manage branch budget, expenses and profitability.
• Ensure a high level of customer service quality and experience.
• Manage operational risks and compliance within the branch.
• Prepare and present regular performance reports to senior management.

Skills

Leadership

Interpersonal

Communication

Customer Service

Financial Analysis

Regulatory Knowledge

Business Acumen

Education

Bachelor's degree in Business, Finance, Banking, or related field

Job description

Company: 3111 UOB Indonesia

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years.

Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success.

It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Summary

Responsible for the overall management and performance of the UOB Plaza branch, including sales, operations, customer service, and team leadership, to achieve business objectives and enhance customer satisfaction.

Job Responsibilities

• Develop and implement strategies to achieve branch sales targets for various banking products and services, including loans, deposits, and wealth management.
• Oversee daily branch operations, ensuring adherence to internal policies, procedures, and regulatory requirements.
• Lead, motivate, and develop a team of branch staff, providing coaching, training, and performance evaluations.
• Cultivate and maintain strong relationships with existing and potential customers, addressing inquiries and resolving issues efficiently.
• Identify and pursue new business opportunities within the local market, including corporate and individual clients.
• Monitor and manage branch budget, expenses, and profitability.
• Ensure a high level of customer service quality and experience.
• Manage operational risks and compliance within the branch.
• Prepare and present regular performance reports to senior management.

Job Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Minimum of 5-7 years of experience in retail banking, with at least 2-3 years in a managerial or supervisory role.
• Proven track record of achieving sales targets and managing branch operations effectively.
• Strong leadership, interpersonal, and communication skills.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Ability to analyze financial data and make sound business decisions.
• Excellent customer service orientation and problem-solving abilities.
• Proficiency in English and Bahasa Indonesia, both written and spoken.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer.

UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors.

All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Together, Let’s Build the Future of ASEAN

We value our people and invest in them as we look to fulfil our purpose of building the future of ASEAN.

We seek to create a collaborative and progressive environment for them to succeed in their careers for the long term.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings.

With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America.

In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.

Career Site: UOB Career site