Branch Operations Leader – Aftermarket & Growth

PT INDOTRUCK UTAMA; Kendari; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

PT Indotruck Utama, a leading automotive distributor in Indonesia, seeks a senior operations leader to oversee branch performance, Aftersales, and customer service. You will direct revenue-driven activities, manage inventory, and lead a team to deliver high-quality service. Strong communication and budgeting skills are required.

This role emphasizes strategic growth, KPI achievement, and stakeholder engagement across customers and internal teams at the Kendari branch.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Engineering, Business, or related field.
• Minimum 5 years of experience in Aftersales, Service Operations, or similar managerial position.
• Strong leadership with proven coaching and team development experience.
• Excellent communication and analytical problem-solving skills.
• Strong grasp of financial reports, budgeting, and Sales Order analysis.
• Knowledge of heavy equipment or automotive products and spare parts management.
• Good command of English preferred and able to communicate across teams.
• Valid Class A Driving License (SIM A) and able to drive a four-wheel vehicle.

Responsibilities

• Oversee and manage all customer support activities at the branch to ensure service quality and satisfaction.
• Oversee quotation, sales, supply, and billing of spare parts and services at the branch.
• Manage branch inventory and warehouse operations for efficiency and control.
• Drive sustainable growth and develop spare parts business opportunities within the branch.
• Monitor branch performance to meet business and operational targets.
• Lead manpower development including coaching, recruitment, and training.
• Coordinate CRM activities: communications, visits, discounts, events, and trainings.
• Assess performance of branch staff and ensure alignment with targets.

Skills

Leadership

Communication

Analytical problem-solving

English communications

Team development

Education

Diploma (D3) or Bachelor's degree (S1) in Engineering/Business

Job description

PT Indotruck Utama, a leading automotive distributor in Indonesia, seeks a senior operations leader to oversee branch performance, Aftersales, and customer service. You will direct revenue-driven activities, manage inventory, and lead a team to deliver high-quality service. Strong communication and budgeting skills are required.

This role emphasizes strategic growth, KPI achievement, and stakeholder engagement across customers and internal teams at the Kendari branch.