Branch Banking Customer Care Specialist

PT Bank Nationalnobu Tbk; Banjarmasin; On-site; IDR 39,060,000 - 61,380,000; Full time

Job summary

PT Bank Nationalnobu Tbk in Indonesia is seeking a customer service representative who will be the first point of contact for customers, delivering friendly service and handling daily banking inquiries, transactions, and onboarding.

You will support administrative processes, ensure policy compliance, and strive for service excellence while adapting to evolving banking products and customer needs; based in Banjarmasin.

Qualifications

• Bachelor's degree in any field.
• 1 year of banking experience preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Banjarmasin.

Responsibilities

• Serve as the first point of contact for customers with professional manner.
• Assist customers with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle inquiries, requests, and complaints.
• Support customer onboarding and administrative processes.
• Ensure compliance with company policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Service excellence mindset

Willing to learn

Adaptability

Teamwork

Education

Bachelor's degree in any field

Tools

Microsoft Office

Job description

PT Bank Nationalnobu Tbk in Indonesia is seeking a customer service representative who will be the first point of contact for customers, delivering friendly service and handling daily banking inquiries, transactions, and onboarding.

You will support administrative processes, ensure policy compliance, and strive for service excellence while adapting to evolving banking products and customer needs; based in Banjarmasin.