Corporate Customer Care Officer — Multi-Channel Support

PT Bank DBS Indonesia; Jakarta Utara; On-site; IDR 70,000,000 - 130,000,000; Full time

Job summary

PT Bank DBS Indonesia, Jakarta Head Office, is seeking an Officer, Business Care in Customer Service Hub to serve corporate customers, resolving inquiries and requests across multiple channels while adhering to data privacy and security policies.

The role emphasizes accurate record-keeping, escalation when needed, and collaboration with internal teams to deliver high-quality service and maintain customer satisfaction.

Qualifications

• Serve as primary point of contact for corporate customers across channels and resolve inquiries with high satisfaction.
• Follow established procedures, maintain accurate records, and ensure compliance with policies including data security.
• Collaborate with internal stakeholders to ensure seamless customer service delivery.

Responsibilities

• Resolve customer inquiries and issues via call, email, and chat.
• Fulfill requests and escalate complex matters to appropriate support teams.
• Maintain and update customer databases with accurate information.
• Meet and exceed quality assurance and customer service metrics.

Job description

PT Bank DBS Indonesia, Jakarta Head Office, is seeking an Officer, Business Care in Customer Service Hub to serve corporate customers, resolving inquiries and requests across multiple channels while adhering to data privacy and security policies.

The role emphasizes accurate record-keeping, escalation when needed, and collaboration with internal teams to deliver high-quality service and maintain customer satisfaction.