Banking Customer Care Specialist

PT Bank Nationalnobu Tbk; Kota Semarang; On-site; IDR 60,000,000 - 84,000,000; Full time

Job summary

PT Bank Nationalnobu Tbk is seeking a customer service professional in Semarang to be the first point of contact for customers, delivering friendly and efficient service during everyday banking transactions.

You will assist customers with account inquiries, information on banking products, and handle inquiries and complaints in a professional manner while supporting onboarding and administrative processes in line with bank policies.

Qualifications

• Bachelor's degree in any field.
• Minimum 1 year of banking experience is preferred.
• Fresh graduates are welcome to apply.
• Interested in banking, customer service, and financial services.
• Good communication and interpersonal skills.
• Customer-oriented with a service excellence mindset.
• Willing to learn and adapt to new industry trends.
• Proficient in Microsoft Office.
• Willing to be placed in Semarang.

Responsibilities

• Serve as the first point of contact for customers to deliver excellent service.
• Assist with daily banking services and transactions.
• Provide information and support regarding banking products.
• Handle customer inquiries, requests, and complaints professionally.
• Support customer onboarding and administrative processes while ensuring compliance with company policies and operational procedures.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Willingness to learn

MS Office proficiency

Education

Bachelor's degree

Job description

PT Bank Nationalnobu Tbk is seeking a customer service professional in Semarang to be the first point of contact for customers, delivering friendly and efficient service during everyday banking transactions.

You will assist customers with account inquiries, information on banking products, and handle inquiries and complaints in a professional manner while supporting onboarding and administrative processes in line with bank policies.