Boutique Manager - DIPTYQUE

Luxasia; Jakarta Pusat; On-site; IDR 513,259,195 - 855,431,993; Full time

Job summary

A leading luxury retail company in Jakarta seeks an experienced boutique manager to lead daily operations, drive sales performance, and ensure exceptional client experiences. Candidates should have 3-5 years of retail management experience, strong leadership skills, and a proven track record in achieving sales targets. Excellent communication, analytical skills, and fluency in English are essential. The role requires willingness to work retail hours, including weekends and public holidays.

Qualifications

• Minimum 3–5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands.
• Strong leadership skills with experience managing and developing a team.
• Proven track record in achieving sales targets and driving business growth.
• Excellent communication and interpersonal skills.
• Strong understanding of customer experience and luxury service standards.
• Good analytical skills with the ability to interpret sales data.
• Fluent in English (both written and spoken).
• Willing to work in retail hours, including weekends and public holidays.

Responsibilities

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards.
• Drive sales performance and achieve boutique targets through strong commercial execution and team leadership.
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge.
• Ensure high standards of visual merchandising in line with brand guidelines.
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability.
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth.
• Build and maintain strong relationships with clients to enhance loyalty and repeat business.
• Oversee boutique administration, reporting, and compliance with company policies.
• Collaborate with marketing and retail teams for in-store activations and events.

Skills

Leadership skills

Sales performance

Customer experience understanding

Analytical skills

Communication skills

Team management

Job description

Job Description

• Lead and manage daily boutique operations to ensure an exceptional client experience aligned with brand standards
• Drive sales performance and achieve boutique targets through strong commercial execution and team leadership
• Coach, develop, and motivate the team to deliver outstanding service and product knowledge
• Ensure high standards of visual merchandising in line with brand guidelines
• Monitor stock levels, inventory management, and coordinate with supply chain to ensure product availability
• Analyze sales performance, customer trends, and competitors to identify opportunities for growth
• Build and maintain strong relationships with clients to enhance loyalty and repeat business
• Oversee boutique administration, reporting, and compliance with company policies
• Collaborate with marketing and retail teams for in-store activations and events

Qualifications

• Minimum 3–5 years of experience in retail management, preferably in luxury fragrance, beauty, or lifestyle brands
• Strong leadership skills with experience managing and developing a team
• Proven track record in achieving sales targets and driving business growth
• Excellent communication and interpersonal skills
• Strong understanding of customer experience and luxury service standards
• Good analytical skills with the ability to interpret sales data
• Fluent in English (both written and spoken)
• Willing to work in retail hours, including weekends and public holidays