Store Manager

PT Luvitasindo (Louis Vuitton); Jakarta Pusat; Sur place; IDR 550 000 000 - 850 000 000; Plein temps

Résumé du poste

PT Luvitasindo (Louis Vuitton) seeks a Store Manager to lead a high-performing team and deliver superior client experiences in an assigned Louis Vuitton store. You will define business strategy, drive sales, manage profitability, and ensure flawless brand presentation across the store environment.

The role emphasizes leadership, talent development, and cross-functional collaboration to sustain exceptional service and an elevated client journey aligned with LVMH values.

Qualifications

• Minimum proven leadership with success managing a high-performing team.
• Strong strategic thinking to drive store sales and profitability.
• Ability to elevate client experience through storytelling and service.
• Operational discipline in inventory, visual merchandising and store standards.
• Experience developing talent and coaching for professional growth.

Responsabilités

• Lead store team to achieve commercial targets and deliver exceptional client experiences.
• Develop and implement store strategies aligned with brand objectives.
• Drive clienteling, loyalty, and long-term relationships with customers.
• Oversee merchandising, inventory controls and budget adherence.
• Foster an inclusive, collaborative, and high-performance store culture.

Connaissances

Leadership

Strategic Sales

Client Experience

Operational Excellence

Talent Development

Description du poste

The Store Manager is responsible for ensuring the achievement of commercial targets and contributing to the development of the brand's image and reputation in an assigned store; by defining the business strategy, sharing a compelling vision and a clear execution roadmap,. This role focuses on leading teams, driving sales, profitability, and client satisfaction while maintaining a well- organized store environment.

Job responsibilities

Business Development

• Act as a key business partner in developing and implementing store-specific strategies aligned with overarching business objectives.
• Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth.
• Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement in service and enhancing client satisfaction, as well as establishing long term relationships to build clients loyalty.
• Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
• Build network and understanding of the store environment, monitor competitors in order to identify potential opportunities.

Team Management and Development

• Build, lead, and develop a high-performing store team to deliver exceptional client experience and, achieve commercial ambition.
• Provide ongoing coaching, training, and performance management to support team members' growth, success, and overall wellbeing, including scheduling breaks and fostering a culture of work-life balance.
• Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.

Business Management and Profitability

• Drive sales performance and profitability by setting and achieving store sales targets, optimizing store layout, and effectively managing inventory and visual merchandising.
• Monitor Store PNL and control store expenses to ensure adherence to the budget and maximize profitability.

Store Operations and Management

• Oversee day-to-day operations of the store, ensuring smooth and efficient
• Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations.
• Ensure the store is well-maintained, clean, and organized to create an inviting and visually appealing environment for clients.
• Build omnichannel mindset among the team and drive related KPls in order to maximize opportunities and increase client satisfaction across all business channels

Profile

• Proven Leader & Motivator:A candidate with a strong ability to recruit, lead, motivate, and coach a team to achieve commercial success and deliver exceptional client experiences, while fostering a culture aligned with LVMH values.
• Strategic Product & Sales Manager:Someone who possesses comprehensive product knowledge, can effectively manage product assortment, drive sales performance by setting and achieving targets, and collaborate to optimize store layout and product placement.
• Client-Centric Advocate:An individual dedicated to creating exceptional client experiences through storytelling, optimizing the "savoir faire" and heritage in the selling ceremony, and continuously improving client satisfaction.
• Operational Acumen:A professional capable of overseeing operational processes, managing inventory, maintaining efficient workflows, and ensuring a well-organized and compliant team environment.
• Developer of Talent:A leader who identifies training needs, conducts performance evaluations, provides constructive feedback, and supports team members' growth and success, particularly in enhancing client service skills.