Boutique Luxury Floor Manager - Lead Guest Experience

Dijiwa Sanctuaries; Kecamatan Ubud; Sur place; IDR 133 920 000 - 267 840 000; Plein temps

Résumé du poste

Dijiwa Sanctuaries is seeking a Restaurant Floor Manager for Arkamara Dijiwa Ubud to lead our F&B service team within a luxury boutique setting in Bali, delivering seamless operations and warm hospitality.

You will supervise daily service, train staff, manage guest relations, coordinate with kitchen and bar, monitor costs and safety, and actively recruit and onboard new team members to uphold the Sanctuary for the Soul ethos.

Qualifications

• Minimum Diploma in Hospitality Management or related field.
• Previous hotel or restaurant operations experience required.
• Strong English communication skills; Indonesian language proficiency preferred.

Responsabilités

• Lead and supervise daily restaurant operations, ensuring exceptional service standards.
• Train, mentor, and develop team members to deliver personalized, attentive service.
• Manage guest relations, handling inquiries, special requests, and concerns with grace and professionalism.
• Coordinate with kitchen and bar teams to ensure smooth food and beverage service flow.
• Monitor inventory, control costs, and maintain high standards of cleanliness and safety.
• Conduct regular team briefings and ensure adherence to standard operating procedures.
• Handle guest feedback and implement improvements to enhance the dining experience.
• Support recruitment and onboarding of new team members as needed.

Connaissances

Leadership

Team management

F&B service operations

Guest relations

Communication

Time management

Cost control

Attention to detail

Working under pressure

POS systems

Formation

Diploma in Hospitality Management

Description du poste

Dijiwa Sanctuaries is seeking a Restaurant Floor Manager for Arkamara Dijiwa Ubud to lead our F&B service team within a luxury boutique setting in Bali, delivering seamless operations and warm hospitality.

You will supervise daily service, train staff, manage guest relations, coordinate with kitchen and bar, monitor costs and safety, and actively recruit and onboard new team members to uphold the Sanctuary for the Soul ethos.