Bilingual After-Sales Specialist: Mandarin & English

PT Global Yimi Cargo (J&T Cargo); Jakarta Utara; On-site; IDR 1,339,200,000 - 2,008,800,000; Full time

Job summary

PT Global Yimi Cargo (J&T Cargo) is seeking a customer service professional to respond to inquiries and resolve service issues in Mandarin and English. You will provide product support, troubleshoot, and handle warranty, returns, and replacements following company procedures.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, often working with cross-functional teams and CRM tools to maintain records and drive

Qualifications

• Mandarin proficiency required (HSK 4 or above).
• Bachelor's degree in Business, Engineering, Communications, or related field.

Responsibilities

• Respond to customer inquiries and service issues in Mandarin and English.
• Provide product support, troubleshooting, and after-sales assistance.
• Coordinate with relevant teams to resolve customer concerns efficiently.
• Handle warranty, return, and replacement requests per company procedures.
• Guide customers on product usage, maintenance, and basic troubleshooting.
• Follow up on open cases and ensure timely resolution.
• Maintain service records and prepare related reports.
• Collect customer feedback and support service improvement initiatives.

Skills

Mandarin Proficiency

Communication Skills

Problem Solving

Multitasking

Independent Work

Education

Bachelor's Degree

Tools

CRM Systems

Customer Service Tools

Job description

PT Global Yimi Cargo (J&T Cargo) is seeking a customer service professional to respond to inquiries and resolve service issues in Mandarin and English. You will provide product support, troubleshoot, and handle warranty, returns, and replacements following company procedures.

The role requires strong communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment, often working with cross-functional teams and CRM tools to maintain records and drive