Batam-Based Global After-Sales Support Specialist

PT. Scanjet Production Indah; Batam; On-site; IDR 61,380,000 - 100,440,000; Full time

Job summary

Scanjet Group in Batam, Indonesia, seeks a proactive Customer Support (After Sales) professional to handle customer claims, provide technical advice, and promote aftermarket products and services, coordinating with global teams to maintain high service levels.

The ideal candidate has prior customer support experience, fluent English, a Diploma-III in Marketing/Management, and skills in Microsoft Office, CRM and MPS systems, with strong communication and planning abilities.

Qualifications

• Experience in Customer Support.
• Fluent in English (written and spoken).
• Diploma-III in Marketing/Management.
• Proficient in Microsoft Office, CRM and MPS systems.
• Excellent communication and experience working with global teams.
• Strong order and planning abilities.
• Familiarity with the industry/product is a plus.
• Experience in electrical and automation is a plus.

Responsibilities

• Handle and register customer claims.
• Offer and sell aftermarket products and services.
• Provide customer support and technical advice.
• General office matters.

Skills

Fluent English

Communication skills

Team collaboration

Planning ability

Education

Diploma-III in Marketing/Management

Tools

Microsoft Office

CRM systems

MPS systems

Job description

Scanjet Group in Batam, Indonesia, seeks a proactive Customer Support (After Sales) professional to handle customer claims, provide technical advice, and promote aftermarket products and services, coordinating with global teams to maintain high service levels.

The ideal candidate has prior customer support experience, fluent English, a Diploma-III in Marketing/Management, and skills in Microsoft Office, CRM and MPS systems, with strong communication and planning abilities.