Customer Support (After Sales)

PT. Scanjet Production Indah; Batam; On-site; IDR 61,380,000 - 100,440,000; Full time

Job summary

Scanjet Group in Batam, Indonesia, seeks a proactive Customer Support (After Sales) professional to handle customer claims, provide technical advice, and promote aftermarket products and services, coordinating with global teams to maintain high service levels.

The ideal candidate has prior customer support experience, fluent English, a Diploma-III in Marketing/Management, and skills in Microsoft Office, CRM and MPS systems, with strong communication and planning abilities.

Qualifications

• Experience in Customer Support.
• Fluent in English (written and spoken).
• Diploma-III in Marketing/Management.
• Proficient in Microsoft Office, CRM and MPS systems.
• Excellent communication and experience working with global teams.
• Strong order and planning abilities.
• Familiarity with the industry/product is a plus.
• Experience in electrical and automation is a plus.

Responsibilities

• Handle and register customer claims.
• Offer and sell aftermarket products and services.
• Provide customer support and technical advice.
• General office matters.

Skills

Fluent English

Communication skills

Team collaboration

Planning ability

Education

Diploma-III in Marketing/Management

Tools

Microsoft Office

CRM systems

MPS systems

Job description

Scanjet Group, a proud member of the Alfa Laval family, is a world-leading and innovative company specializing in equipment for cleaning and level measurement for marine and land-based oil and chemical tanks. We also excel in providing customized solutions for industrial tanks in the food and brewing industry.

As a host leader in our sector, we are committed to developing future products that meet stringent environmental requirements aimed at reducing global carbon dioxide emissions. Our headquater offices are located in Sweden, with production facilities and service centers in Norway, Bulgaria, Netherland, Poland, the UK, China, Indonesia, and Singapore.

About the role

We are looking for a proactive Customer Support (After Sales) professional to join our team in Batam. In this role, you will handle customer claims, provide customer support and technical advice, and promote aftermarket products and services. You will work closely with customers and colleagues across global teams, ensuring a high level of service and customer satisfaction while supporting daily operational activities.

Key responsibilities

• Handle and register customer claims
• Offer and sell aftermarket products
• Provide customer support and technical advice
• General office matters

What we're looking for

• Prior working experience in Customer Support
• Fluent in English both written and spoken
• At least graduated from Diploma-III, preferably majoring in marketing/management
• Good skill in Microsoft Office, CRM systems and MPS systems
• Great communication skills and experience working on global team
• Order and planning ability
• Familiarity with our industry/product is a plus
• Experience in electrical and automation is a plus

What we offer

• Competitive salary and benefits package commensurate with experience and qualifications
• Opportunities for professional growth and career development within a dynamic technology environment
• Access to the latest development tools, technologies, and resources to support your work
• Collaborative work environment that values innovation, creativity, and continuous learning
• Comprehensive health and wellness support to ensure your wellbeing
• Regular training and development programmed to enhance your technical skills and industry knowledge
• A supportive team culture that encourages knowledge sharing and mentorship

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