Banking IT Application Support Specialist (EOD/UAT)

PT Midas Daya Teknologi; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Midas Daya Teknologi in Indonesia is seeking an Application Support professional to ensure stability of EOD batch processes, investigate production issues, and manage user tickets via Jira across day and night shifts.

You will support UAT, coordinate with Wintel and IAM teams, monitor server resources, and maintain device readiness in line with banking policies, with 2+ years of experience in banking IT support.

Qualifications

• Bachelor’s degree or higher in IT or related field.
• Minimum 2 years in Application/Production Support or similar, banking/finance preferred.
• Hands-on Oracle Database SQL querying, troubleshooting and data validation.
• Experience supporting production incidents, EOD processes, monitoring, and issue resolution.
• Familiarity with Jira and supporting UAT activities.
• Strong analytical, troubleshooting, communication and collaboration skills.
• Willing to work in shifts for day/night operations; FX banking apps experience a plus.

Responsibilities

• Ensure stability and successful execution of EOD batch processes across day and night shifts.
• Investigate and resolve production issues via SQL-based data patching and troubleshooting; escalate high-impact incidents as needed.
• Manage and resolve user-reported issues through Jira with timely, high-quality support.
• Support UAT by preparing data, validating fixes, and assisting users through testing lifecycle.
• Collaborate with Wintel and IAM teams to support maintenance, device compliance, and access updates.
• Conduct post-maintenance validation and monitor UAT server resources for performance.
• Maintain operational readiness of devices and applications in line with banking policies.

Skills

Batch & Production Support

Incident & Issue Resolution

Service Desk & Ticketing

UAT & Testing Support

Cross-Functional Collaboration

Post-Maintenance & Monitoring

Operational Readiness

Education

Bachelor’s degree in Information Technology/Computer Science/Information Systems

Tools

Jira

Oracle Database

Linux

Job description

PT Midas Daya Teknologi in Indonesia is seeking an Application Support professional to ensure stability of EOD batch processes, investigate production issues, and manage user tickets via Jira across day and night shifts.

You will support UAT, coordinate with Wintel and IAM teams, monitor server resources, and maintain device readiness in line with banking policies, with 2+ years of experience in banking IT support.