L2 Application Support - Software Development Background

MateCareer; Jakarta Barat, Jakarta Selatan; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

PT Sigma Global Teknologi in Jakarta Barat seeks an L2 Application Support Engineer with a software development background to support banking clients. You will classify incidents, perform initial triage, and collaborate with backend and DevOps teams to resolve issues end-to-end.

The role requires at least 3 years of experience in L2 support, fluent English, and hands-on coding with React or Golang. On-site position based in Jakarta Selatan with cross-unit collaboration.

Qualifications

• Minimum 3 years of experience as an L2 Application Support Engineer or in a similar role.
• Fluent in English (written and verbal communication).
• Experience in application troubleshooting, incident analysis, and production support.
• Able to read, analyze, and troubleshoot application code.
• Hands-on coding experience with React or Golang.

Responsibilities

• Perform an initial assessment of incoming issues to accurately classify severity, impact, and technical domain.
• Cross-Divisional Internal Tools Support: Act as the second layer responder for internal banking tools (loan origination systems, collection systems, CRM, risk management tools, and back-office portals).
• Log Tracing: Utilize monitoring tools like Splunk or Grafana to trace the complete journey of a customer request from the initial app click to the final database entry and third-party response.
• Root Cause Analysis (RCA): Document and identify the root cause of recurring incidents, collaborating with backend and DevOps teams to implement permanent fixes.

Skills

L2 Application Support

Software development

React

Golang

English fluency

Tools

Splunk

Grafana

Job description

Job opportunity for L2 Application Support - Software Development Background at PT Sigma Global Teknologi in Kota Jakarta Barat, DKI Jakarta, Indonesia.

We're Hiring: L2 Application Support (Banking Industry)

Hi All! Sigmatech is now hiring L2 Application Support Engineer with a software development background. Placement in on of our Banking client in Jakarta Selatan

Requirements:

• Minimum 3 years of experience as an L2 Application Support Engineer or in a similar role
• Fluent in English (written and verbal communication)
• Experience in application troubleshooting, incident analysis, and production support
• Able to read, analyze, and troubleshoot application code
• Hands-on coding experience with React or Golang

Key Responsibilities

• Perform an initial assessment of incoming issues to accurately classify severity, impact, and technical domain
• Cross-Divisional Internal Tools Support: Act as the second layer responder for internal banking tools (e.g., loan origination systems, collection systems, CRM, risk management tools, and back-office portals) used by various business units.
• Log Tracing: Utilize monitoring tools like Splunk or Grafana to trace the complete journey of a customer request from the initial app click to the final database entry and third-party response.
• Root Cause Analysis (RCA): Document and identify the root cause of recurring incidents, collaborating with backend and DevOps teams to implement permanent code or infrastructure fixes.