Banking Customer Service Associate – Walk-In & Inbound Support

PT Bank Amar Indonesia Tbk; Makassar; On-site; IDR 55,800,000 - 72,540,000; Full time

Job summary

PT Bank Amar Indonesia Tbk is seeking a Customer Service for Amar Bank Makassar Branch. The role focuses on assisting walk-in customers, handling inquiries, and delivering accurate product information in line with SOPs.

Candidates should have a Diploma or Bachelor’s degree, strong communication and interpersonal skills, and a professional work ethic. The position emphasizes customer service excellence within a branch environment.

Qualifications

• Min. Diploma (D3) or Bachelor’s degree (S1) from any major.
• Comfortable handling customers through walk-in, inbound, and outbound interactions.
• Customer-oriented with a strong service mindset.
• Good communication and interpersonal skills.
• Disciplined, committed, and professional with a strong work ethic.

Responsibilities

• Provide service to customers visiting the branch in accordance with established SOPs.
• Assist customers and provide appropriate solutions to their inquiries and concerns.
• Provide accurate information about Amar Bank’s products and services.
• Document and record customer complaints, inquiries, and requests.
• Support other Customer Service officers when needed.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Work ethic

Education

Diploma (D3) or Bachelor’s degree (S1) from any major

Job description

PT Bank Amar Indonesia Tbk is seeking a Customer Service for Amar Bank Makassar Branch. The role focuses on assisting walk-in customers, handling inquiries, and delivering accurate product information in line with SOPs.

Candidates should have a Diploma or Bachelor’s degree, strong communication and interpersonal skills, and a professional work ethic. The position emphasizes customer service excellence within a branch environment.