Bali Onsite Tech Support Pro — Night Shift

TP Systems

Provinsi Bali

Presencial

IDR 66.960.000 - 100.440.000

Jornada completa

Hace 2 días

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Descripción de la vacante

TP Systems in Bali is seeking an English-speaking Tech Support Specialist to deliver exceptional customer and technical support for software products. You will troubleshoot issues, guide customers through solutions, and ensure a positive user experience, working onsite in Bali.

The role requires a Diploma or Bachelor’s degree, fluent English (C1), at least 1 year in tech support or customer service, familiarity with accounting software, and the ability to work permanent night shifts.

Formación

Education: Diploma or Bachelor’s degree in IT, Accounting, Business, or related field
Fluent English communication skills (C1)
Willing to work permanent night shift
Minimum 1+ year in Technical Support or Customer Service supporting software products
Familiarity with basic accounting principles and accounting software
Experience using ticketing systems, helpdesk tools and troubleshooting software-related issues
Strong problem-solving and analytical skills
Able to work fully onsite in Bali

Responsabilidades

Provide technical support to customers via phone, email, live chat, and ticketing systems.
Troubleshoot and resolve software-related issues in a timely and professional manner.
Manage and track customer inquiries through helpdesk and ticketing platforms.
Deliver excellent customer service while meeting response and resolution targets.