Tech Support

TP Systems; Provinsi Bali; On-site; IDR 66,960,000 - 100,440,000; Full time

Job summary

TP Systems in Bali is seeking an English-speaking Tech Support Specialist to deliver exceptional customer and technical support for software products. You will troubleshoot issues, guide customers through solutions, and ensure a positive user experience, working onsite in Bali.

The role requires a Diploma or Bachelor’s degree, fluent English (C1), at least 1 year in tech support or customer service, familiarity with accounting software, and the ability to work permanent night shifts.

Qualifications

• Education: Diploma or Bachelor’s degree in IT, Accounting, Business, or related field
• Fluent English communication skills (C1)
• Willing to work permanent night shift
• Minimum 1+ year in Technical Support or Customer Service supporting software products
• Familiarity with basic accounting principles and accounting software
• Experience using ticketing systems, helpdesk tools and troubleshooting software-related issues
• Strong problem-solving and analytical skills
• Able to work fully onsite in Bali

Responsibilities

• Provide technical support to customers via phone, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Skills

Technical support

Customer service

Troubleshooting

Communication

Problem solving

Education

Diploma or Bachelor's degree

Tools

Ticketing systems

Helpdesk tools

Software troubleshooting

Job description

We are looking for an English speaking Tech Support Specialist to provide exceptional customer and technical support for our client operating within the tech industry. You will troubleshoot product issues, guide customers through solutions, and ensure a positive user experience.

Key Responsibilities

• Provide technical support to customers via phone calls, email, live chat, and ticketing systems.
• Troubleshoot and resolve software-related issues in a timely and professional manner.
• Manage and track customer inquiries through helpdesk and ticketing platforms.
• Deliver excellent customer service while meeting response and resolution targets.

Requirements

• Minimum Diploma or Bachelor's Degree in Information Technology, Accounting, Business, or a related field.
• Fluent English communication skills (minimum C1 level), both written and verbal.
• Willing to work permanent night shift.
• Minimum 1+ year of experience in Technical Support or Customer Service supporting software products.
• Familiarity with basic accounting principles and accounting software.
• Experience using ticketing systems, helpdesk tools, and troubleshooting software-related issues.
• Strong problem-solving and analytical skills.
• Able to work fully onsite in Bali.