Bakery Training & Operations Excellence Lead

Fore Donut; Jakarta Pusat; On-site; IDR 180,000,000 - 320,000,000; Full time

Job summary

Fore Donut is seeking a Training Manager to build and continuously improve our learning and development system across all outlets. You will ensure our teams have the skills needed for consistent product quality and excellent store operations.

You will design training across bakery production, store operations, service excellence, and leadership, while building curricula, certifications, and learning paths. Collaboration with Ops, Product, QA/Food Safety, Marketing, and HC is essential.

Qualifications

• 3–5 years of experience in Training/L&D, preferably in F&B, QSR, retail, bakery or hospitality.
• Strong experience in training design, curriculum development, facilitation, and capability development.
• Experience in two areas: L&D/Training, Store Operations, Bakery/Food Production, or New Store Opening.
• Solid understanding of kitchen hygiene, food safety, store operations, and basic production processes.
• Experience building a training academy, certification system, or learning framework.
• LMS experience is a plus, not mandatory.
• Strong communication, facilitation, and influencing skills.
• Strategic, structured thinker who is hands-on and connected to store operations.
• Positive, curious, detail-oriented, and passionate about developing people.
• Educational background in Hospitality, Culinary/Bakery, Business, L&D, or related field preferred.

Responsibilities

• Develop and implement training programs covering bakery production, store operations, service excellence, and leadership development.
• Build training curriculum, modules, certification programs, and learning pathways aligned with business needs.
• Oversee and develop Bakery and Field Trainers, ensuring effective training delivery and trainer performance.
• Drive training for new store openings, product launches, and operational initiatives.
• Conduct capability gap analysis and develop training roadmaps based on operational needs.
• Ensure training standards are consistently applied across stores and support product & operational consistency.
• Collaborate with Operations, Product Development, QA/Food Safety, Marketing, and HC to identify and address capability needs.
• Develop training effectiveness metrics and continuously improve learning programs.
• Act as a culture builder and guardian of Fore Donut's values: Handcrafted, Humble, and Honest.

Skills

Training design

Curriculum development

Facilitation

Capability development

L&D

Store operations

Education

Hospitality

Culinary/Bakery

Business

L&D

Tools

LMS

Job description

Fore Donut is seeking a Training Manager to build and continuously improve our learning and development system across all outlets. You will ensure our teams have the skills needed for consistent product quality and excellent store operations.

You will design training across bakery production, store operations, service excellence, and leadership, while building curricula, certifications, and learning paths. Collaboration with Ops, Product, QA/Food Safety, Marketing, and HC is essential.