AVP, Branch Operations & Service Excellence

HSBC Holdings plc; Jakarta Barat; On-site; IDR 240,000,000 - 360,000,000; Full time

Job summary

HSBC Holdings plc in Indonesia is seeking a Branch Operations Supervisor to lead daily branch operations, ensuring service quality and compliance with internal and regulatory requirements. You will manage staff, monitor performance, and drive initiatives to strengthen risk controls and customer outcomes.

The role requires 5+ years in branch operations or supervisory roles, strong communication in English, plus excellent planning and organization to support HSBC's strategy and profitability in a

Qualifications

• 5+ years of hands-on experience in Branch Operations, process improvement, or a supervisory role.
• Strong verbal and written communication in English.
• Good planning and organizational skills with well-developed time management.
• Deep understanding of local policies and regulatory compliance.

Responsibilities

• Lead branch operations and service quality, supervising staff who receive, verify, control, and dispatch customer instructions.
• Oversee team performance, monitoring trends and solving problems as they arise.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission per procedures and regulatory requirements.
• Develop and implement service initiatives in the branch to support HSBC's strategy and profitability.

Skills

Branch operations leadership

English communication

Planning & organization

Regulatory compliance

Job description

HSBC Holdings plc in Indonesia is seeking a Branch Operations Supervisor to lead daily branch operations, ensuring service quality and compliance with internal and regulatory requirements. You will manage staff, monitor performance, and drive initiatives to strengthen risk controls and customer outcomes.

The role requires 5+ years in branch operations or supervisory roles, strong communication in English, plus excellent planning and organization to support HSBC's strategy and profitability in a