AVP GPSO Branch Operation and Service

HSBC Holdings plc; Jakarta Pusat; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

HSBC Holdings plc in Indonesia seeks an experienced Branch Operations Supervisor to lead branch operations and ensure service quality across customer instructions. You will oversee staff, monitor performance, and drive risk controls in line with internal procedures and regulatory requirements.

The role requires 5+ years in branch operations or supervisory roles, strong English communication, and solid planning and organizational skills.

Qualifications

• 5+ years of hands-on experience in Branch Operations, process improvement, or a supervisory role.
• Strong verbal and written communication in English.
• Good planning and organizational skills with well-developed time management.

Responsibilities

• Lead branch operations and service quality, supervising staff who receive, verify, control, and dispatch customer instructions.
• Oversee team performance, monitor trends, and solve problems as they arise.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission per procedures and regulatory requirements.
• Develop and implement service initiatives in the branch to support HSBC’s strategy and profitability.

Skills

English communication

Time management

Planning & organization

Job description

Some careers shine brighter than others.

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.

Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.

Responsibilities:

• Lead branch operations and service quality, with specific accountability for supervising staff who receive, verify, control, and dispatch customer instructions.
• Oversee team performance, paying attention to trends and solving problems as they arise.
• Ensure end-to-end operational risk controls, accurate record-keeping, and timely submission in line with internal procedures and regulatory requirements.
• Responsible for developing and implementing service initiatives in the branch by managing an open and friendly branch environment to contribute to the success of the Bank’s strategy/profitability.

To be successful in this role, you should meet the following requirements:

• 5 or more years of hands-of experience in Branch Operations, process improvement, or a supervisory role.
• Possess strong verbal and written communication skill in English.
• Possess good planning and organizational skills with well-developed time management skills.
• Possess deep understanding of local policies and regulatory compliance.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at [e-mail] at the time of your application, so that we can support you through your recruitment journey.