Automotive Service Manager - EV & Team Leader

PT. Erajaya Swasembada, Tbk.; Denpasar; On-site; IDR 133,920,000 - 357,120,000; Full time

Job summary

PT. Erajaya Swasembada, Tbk. is seeking an experienced Service Department Manager to lead daily operations of the vehicle service center in Bali.

You will supervise service advisors, technicians, and workshop staff, ensuring smooth workflow and timely repairs. The role focuses on monitoring service KPIs, improving customer satisfaction, and coordinating with Parts and Sales while upholding brand standards and local regulations.

Qualifications

• Minimum 5 years in automotive service with at least 2 years in a managerial/supervisory role.
• Strong knowledge of EV systems and diagnostics is a plus.
• Proven leadership and people management skills.
• Customer-focused with strong communication and problem-solving abilities.
• Familiar with dealer management systems (DMS) and workshop operations.
• Ability to work in a fast-paced, dynamic environment.
• Willing to be placed at Xpeng Dealer Operations

Responsibilities

• Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.
• Supervise and develop the service advisor, technician, and workshop support teams.
• Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.
• Handle customer escalations professionally and ensure timely resolution.
• Coordinate with Parts and Sales departments to ensure seamless after-sales support.
• Ensure all service processes comply with brand standards and local regulations.
• Monitor inventory, tools, and equipment required for workshop operations.
• Prepare regular reports on service performance and propose improvements.
• Provide coaching and performance evaluations to team members.

Skills

Leadership

People management

Customer focus

Communication skills

Problem solving

DMS

Workshop operations

EV systems knowledge

Tools

DMS

Job description

PT. Erajaya Swasembada, Tbk. is seeking an experienced Service Department Manager to lead daily operations of the vehicle service center in Bali.

You will supervise service advisors, technicians, and workshop staff, ensuring smooth workflow and timely repairs. The role focuses on monitoring service KPIs, improving customer satisfaction, and coordinating with Parts and Sales while upholding brand standards and local regulations.