Associate - IFS - Guest Relation

PwC; Jakarta Pusat; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PwC Indonesia is seeking a Guest Relation Staff in Internal Firm Services to create a strong first impression through in-person and phone interactions with clients, visitors and staff at the Jakarta office.

The role requires a passionate, professional individual who greets visitors, directs them appropriately, maintains logs and supports safety and operations while upholding PwC standards.

Qualifications

• Diploma 3 in hospitality preferred.
• Fluent in English, Japanese, Mandarin.
• 1 year experience in 4/5 star hotel or bank preferred.
• Barista skill is a plus.
• Professional dress and attitude expected.
• Strong interpersonal and communication skills.
• Good knowledge of MS Office and technology usage.

Responsibilities

• Greet and direct all visitors with enthusiasm and courtesy.
• Provide a positive first impression to visitors and clients.
• Notify the appropriate party of arrivals promptly and politely.
• Direct guests to waiting areas and establish rapport with clients and vendors.
• Maintain visitor logs and ensure security protocols are followed.
• Keep reception and related areas neat and orderly.

Skills

Guest relations

Customer service

Professional communication

Multilingual

Education

Diploma 3 - Hospitality

Tools

MS Office

Job description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Administration

Management Level

Associate

Job Description & Summary

The Guest Relation Staff plays a significant role in creating a first impression of the firm via in-person and phone interactions with individuals, including clients, prospective clients, employees, guests and other visitors who walk through the door or call the location.

We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the office.

Ideally, this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the office.

• Greets and directs all visitors with enthusiasm, professionalism and courtesy.
• Provides very positive and professional first impression to visitors.
• Notify the appropriate party of the visitor arrival promptly and politely.
• Directs guests and clients to the waiting area.
• Establishes a strong rapport with clients, vendors and visitors.
• Adheres to company policies and procedures, following all safety and security protocols.
• Maintains records for visitor logs, records employee moves and manages visitor belongings if necessary.
• Keeps reception area and all related areas neat and orderly.

Requirements

• Candidate must possess minimum Diploma 3 degree, preferably from hospitality management, communication study
• Preferable have a barista skill
• Fluent in English / Japanese / Mandarin
• At least 1 year of working experience, preferable in 4/5 stars hotel or bank
• Have a good personality and attractive
• Consistent, professional dress and manner
• Honest, discipline and have good attitude
• Good knowledge on Ms Office
• Proficient in using technology/gadgets
• Good management skills

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred: Diploma - Hospitality

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No