Associate District Representative

Nalco Water, An Ecolab Company; Kota Pekanbaru; On-site; IDR 120,000,000 - 200,000,000; Full time

Job summary

Nalco Water, an Ecolab company, seeks a technical service professional to support Sales in strategic district accounts. You will help execute system assurance plans, perform field surveys, and build strong client relationships.

Role emphasizes data-driven recommendations, collaboration across teams, and using digital tools to improve water system performance. Fresh graduates are welcome to apply with a strong technically oriented mindset.

Qualifications

• 2+ years in technical service or field sales support; fresh graduates welcome.
• Experience in water treatment or specialty chemical industries preferred.
• Knowledge of cooling towers and wastewater treatment systems advantageous.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts.
• Partner with Sales Representatives on plant surveys and start-ups of new applications.
• Develop relationships with key stakeholders in strategic accounts.

Skills

Technical service experience

Water treatment knowledge

Data interpretation

Communication skills

Digital platforms familiarity

Education

Bachelor's Degree in Chemical Engineering

Tools

CRM software

Data analysis tools

Job description

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers worldwide across various industries to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides a unique opportunity to work with a broad suite of technologies, delivering automated monitoring systems, data analysis, and deep technical expertise to increase efficiency, sustainability, and performance for our customers.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed customer system assurance and continuous improvement plans
• Partner with Sales Representatives on plant surveys of prospective customers and start-ups of new applications in existing and new accounts
• Develop strong relationships with key stakeholders in strategic accounts supported
• Provide technical support to customers, identify and resolve pain points, and elevate as needed
• Perform system analysis, interpret data, and provide written recommendations to ensure customer operations operate optimally
• Support services including sample testing, light maintenance, service report generation using digital platforms, chemical ordering, and inventory management
• Utilize digital tools to generate service reports and provide analysis aimed at water quality improvement
• Continuously adopt a beginner’s mindset to learn and approach problems with agility, taking initiative to simplify and improve processes
• Work collaboratively as a team player and maintain organized work practices
• Follow Ecolab safety and incident reporting guidelines

Requirements

• Bachelor's Degree in Chemical Engineering
• At least 2 years of technical service or field sales support experience and a fresh graduate is welcome to apply
• Experience in water treatment or specialty chemical industries preferred
• Knowledge of cooling towers and wastewater treatment systems is advantageous
• Ability to sell value‑added products and work confidently with large national and multinational customers
• IT‑savvy with strong mechanical aptitude
• Demonstrated learning agility and the ability to adopt a beginner’s mindset in problem‑solving
• Proactive in taking initiatives to simplify, improve processes, and work efficiently using digital platforms
• Strong team player with organized attributes and excellent communication skills

Our Commitment to a Culture of Inclusion & Belonging

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.