Assistant Store Manager (Beauty Store)

Svara Group; Kota Bandung; Presencial; IDR 55.800.000 - 89.280.000; Jornada completa

Descripción de la vacante

Svara Group in Bandung seeks an Assistant Store Manager to drive O+O initiatives, strengthen store performance, and ensure merchandise availability across the network.

You will supervise and coach a team, train staff on company rules, KPIs, customer service standards, process workflows and product knowledge, while managing inbound receiving and basic troubleshooting of O+O issues. Deliver daily targets and excellent shopper experiences.

Formación

• OO experience in stores.
• Achieve target sales and motivate stores to achieve this goal.
• Inbound receiving and inventory management.
• Guide and train team on company rules, KPIs, customer service standards and processes.
• Coach team on daily workflow to meet targets.
• Drive high customer service standards.

Responsabilidades

• Manage product inventory and ensure merchandise availability.
• Oversee the receiving process (inbound).
• Supervise and coach staff to meet daily targets.
• Drive excellent customer service standards.
• Handle store administration tasks.
• Assist with basic troubleshooting of O+O issues.

Conocimientos

OO experience

Descripción del empleo

Ensure O+O experience in stores will be in place - be it tech equipment operation / capability / knowledge and suggestion

Achieve Target sales, and to motivate all Stores to achieved this same goal

Manages the product inventory, Ensure availability of merchandise

Responsible for the receiving process (inbound)

Guide and train team in areas of company rules and guidelines, key performance, measurements, customer profile, customer service standards, process workflow, product knowledge and technical skills set

Supervise and coach team in areas of daily workflow and work performance to achieve targets on daily basis

Continuously drive good customer service standards

Responsible for store administration

Support the team in basic troubleshooting of commonly encountered issues related O+O

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