Assistant Restaurant Manager (Japanese Restaurant) at The Apurva Kempinski Bali

Kempinski Hotels; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hotel in Bali is seeking an Assistant Restaurant Manager for its Japanese restaurant. The ideal candidate will oversee daily operations, ensuring exceptional service and team leadership. Required qualifications include 2-3 years of experience in a similar role, strong customer service skills, and a professional demeanor. You will act as a key player in driving sales while maintaining high standards of service. This full-time position offers an opportunity to grow within the company.

Qualifications

• Minimum 2 - 3 years assistant manager experience in Japanese dining concept.
• Excellent leadership and team motivation skills.
• Strong customer service and problem solving abilities.
• Professional, well-presented, and service-oriented.

Responsibilities

• Manage service team to produce an outstanding guest experience.
• Assist in leading the restaurant efficiently in costs and expenses.
• Ensure all employees follow service excellence standards.
• Handle guest enquiries and complaints courteously and efficiently.
• Attend daily pre-shift meetings and contribute to staff training.

Skills

Leadership and team motivation

Customer service

Problem solving

Job description

Assistant Restaurant Manager (Japanese Restaurant) at The Apurva Kempinski Bali

Application Deadline: 31 December 2025

Department: Food & Beverage

Employment Type: Fixed Term - Full Time

Location: Indonesia - Bali

Reporting To: Restaurant Manager

Description

To produce an outstanding guest experience within the outlet concept by managing a service team. The Assistant Restaurant Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The Assistant Restaurant Manager must grow into the position of Restaurant Manager.

Key Responsibilities

• Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• Assist in leading the Restaurant efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.
• Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.
• Have an understanding of the monthly profit and loss statement of the department.
• Perform up selling for all items offered by the department assigned as well as offering alternatives.
• Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the Room Service for more success.
• Attend and contribute to necessary staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.
• Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.
• Plan daily routine checklist and station division according to the work schedule.
• Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.
• Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant Manager.
• Support activities and cooperation with the suppliers.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.

Skills, Knowledge and Expertise

• Indonesian citizen, with minimum 2 - 3 year assistant manager experience in Japanese Dining concept
• Excellent leadership and team motivation skill
• Strong customer service and problem solving abilities
• Professional, well-presented, and service-oriented