Technical Support

Atlas Copco; Jakarta Pusat; On-site; IDR 150,000,000 - 210,000,000; Full time

Benefits offered by this job

Culture of trust

Career growth

Lifelong learning

Innovation powered by people

Comprehensive compensation

Job summary

Atlas Copco in Jakarta, Indonesia, is seeking a Technical Support professional to provide structured, timely technical support to field service engineers, backoffice, and customers. You will report to the National Technical Support Manager and be part of a dynamic team on-site.

You will follow up on product quality locally, offer proactive failure reports, and provide accurate service information while planning trainings to keep field skills aligned with equipment developments.

Qualifications

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin

Responsibilities

• Continuously follow up and analysis of the local product quality; proactive failure reporting and support requests to TS
• Provide onsite technical support when required and support project requests from PCs
• Provide accurate and up-to-date service information covering all aspects of a compressed air installation
• Plan and conduct technical trainings to assure field competence and keep pace with equipment development

Skills

Analytical skills

Problem solving

Microsoft Office

English

Mandarin

Compressed air knowledge

Tools

Microsoft Office

Job description

Your role

As a Technical Support, your mission is to offering structured, most professional and timely technical support to the FSE's, Backoffice, service operations, customers, dealers/distributors and regions. You will report to National Technical Support Manager.

You will

• Continuously follow up and analysis of the local product quality Take care of a proactive failure reporting & support request towards TS in the PC's
• Play an active role in providing onsite technical support if required and project support requests from PC's
• Provide accurate and up to date service information covering all aspects of a compressed air installation
• Plan & conduct technical trainings to assure field competence & skills are in pace with equipment development and installed base

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have 3 - 5 years of experience, working in operation of high quality industrial machines, and preferably air compressors.

• Knowledge in Compressed Air or engineering System
• Good analytical and problem solving skills
• Able to operate Microsoft Office Applications
• Have a good command of written and spoken English & Mandarin

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

On-Site

This role requires you to work on-site at our office in Jakarta, Indonesia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.