Assistant Manager, Central Retail Operation

PUMA Group; Jakarta Timur; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PUMA Group is looking for an experienced professional in Retail Operations to enhance operational efficiency in their Jakarta Timur stores. The ideal candidate will support key projects, ensure compliance with operational standards, and execute process improvements.

Applicants should have a Bachelor's Degree, 4–7 years of relevant experience, and strong analytical and communication skills. PUMA offers equal opportunities and values diversity in the workplace.

Qualifications

• 4–7 years of experience in Retail Operations or related field.
• Experience in project coordination and process improvement.
• Experience in multi-store retail environment preferred.

Responsibilities

• Support implementation of retail operational policies and procedures.
• Act as liaison between Head Office and retail stores.
• Prepare and analyze operational performance reports.

Skills

Analytical skills

Project coordination

Communication skills

Stakeholder management

Organizational skills

Education

Bachelor's Degree in Business Administration, Retail Management, Operations Management, or related field

Tools

Microsoft Office (Excel)

Microsoft Power BI

ERP systems (SAP, Oracle, Microsoft Dynamics)

Job description

YOUR MISSION

Operations Excellence & Process Improvement

• Support the implementation and optimization of retail operational policies, procedures, and guidelines.
• Monitor compliance and execution of operational standards across retail stores.
• Conduct regular reviews of existing processes and recommend improvements to enhance efficiency and productivity.
• Assist in developing operational tools, templates, and controls to standardize store operations.
• Support operational audits, store renovation, and follow up on corrective action plans.

Retail Support & Communication

• Act as a key liaison between Head Office and retail stores to ensure effective communication and alignment.
• Coordinate and manage operational requests from stores and ensure timely resolution.
• Support the preparation, consolidation, and distribution of operational reports and business updates.
• Ensure smooth document flow and operational communication between stores and internal departments.

Project Management

• Support and coordinate retail operational projects, including new initiatives, system implementations, and process enhancements.
• Collaborate with cross‑functional teams to ensure successful project execution and timely delivery (Retail, VM, Merchandising, Planning, Finance, IT, and Store Operations Teams).
• Monitor project progress, identify risks, and escape issues when necessary.

Training & Capability Development

• Coordinate operational training programs and workshops for retail teams.
• Support the development of training materials related to operational processes and procedures.
• Ensure stores are equipped with the necessary knowledge and tools to execute operational standards effectively.

Reporting, Analysis & Planning

• Prepare and analyze operational performance reports and KPIs across all stores.
• Support budgeting, forecasting, and resource planning activities.
• Provide data‑driven insights and recommendations to improve operational performance.
• Monitor store performance trends and identify opportunities for operational improvements.

Vendor & Stakeholder Management

• Coordinate with external suppliers and service providers to support retail operational needs.
• Maintain productive relationships with internal stakeholders and external partners.
• Support procurement and operational sourcing activities when required.

YOUR TALENT

Education

• Bachelor's Degree in Business Administration, Retail Management, Operations Management, or related field.

Experience

• 4–7 years of experience in Retail Operations, Business Operations, Store Operations, or a related field.
• Experience in project coordination, process improvement, and operational support.
• Experience working in a multi‑store retail environment is preferred.

Technical Skills

• Advanced proficiency in Microsoft Office, particularly Excel.
• Proficiency in Microsoft Power BI (Dashboard development, data modeling, and building displays).
• Experience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar platforms is preferred.
• Strong data analysis and reporting capabilities.

Competencies

• Strong analytical and problem‑solving skills.
• Excellent organizational and project coordination abilities.
• Effective verbal and written communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong stakeholder management and cross‑functional collaboration skills.
• Detail‑oriented with a focus on process improvement and execution.
• Ability to work independently while supporting broader team objectives.

Language

• Fluent in English, both written and spoken.

Personal Attributes

• Proactive and results‑oriented.
• Agile and adaptable to change.
• Strong ownership and accountability.
• Customer‑focused mindset with a commitment to operational excellence.
• Ability to evaluate situations from multiple perspectives and make balanced decisions.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.