Assistant Executive Housekeeper — Luxury Resort Lead

Raffles Hotels & Resorts; Provinsi Bali; On-site; IDR 200,880,000 - 312,480,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont &

Dining and wellness discounts

Job summary

Raffles Bali seeks an Assistant Executive Housekeeper to lead the Housekeeping department and uphold luxury standards for guest rooms, public areas and back-of-house spaces. You will run daily operations, develop the team, and step in when the Executive Housekeeper is away.

You will supervise daily housekeeping across rooms, public areas and laundry, drive scheduling and budgets, and ensure adherence to brand standards and safety guidelines. Fluency in English is essential.

Qualifications

• Diploma or degree in Hospitality Management.
• 3–5 years housekeeping experience with 2+ years in supervision in a luxury hotel.
• Strong knowledge of luxury service standards and attention to detail.
• Experience with Opera or Future Log PMS.

Responsibilities

• Oversee daily housekeeping work across guest rooms, suites, public areas, laundry and linen rooms.
• Ensure brand and luxury standards and LQA are followed consistently.
• Conduct regular room and area inspections and fix gaps quickly.
• Plan staff schedules, room assignments and labour costs based on occupancy.
• Recruit, train, coach and assess supervisors, room attendants and public area staff.
• Handle VIP arrivals, special guest requests and guest complaints personally.
• Manage stock of linen, guest amenities, cleaning chemicals and equipment.
• Help prepare and monitor the department budget, and control costs.
• Coordinate with Front Office, Engineering and F&B to ensure rooms are ready on time and issues are fixed.
• Ensure health, safety, hygiene and environmental rules are followed.
• Support sustainability efforts such as reducing waste and water use.
• Lead the department when the Executive Housekeeper is absent.

Skills

Leadership

Communication

Organisational skills

English proficiency

Education

Diploma/degree in Hospitality Management

Tools

Opera

Future Log

Job description

Raffles Bali seeks an Assistant Executive Housekeeper to lead the Housekeeping department and uphold luxury standards for guest rooms, public areas and back-of-house spaces. You will run daily operations, develop the team, and step in when the Executive Housekeeper is away.

You will supervise daily housekeeping across rooms, public areas and laundry, drive scheduling and budgets, and ensure adherence to brand standards and safety guidelines. Fluency in English is essential.