Assistant Executive Housekeeper

Mercure Hotels; Jakarta Selatan; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Mercure Jakarta Gatot Subroto invites applications for the role of Assistant Executive Housekeeper to assist the Executive Housekeeper in daily housekeeping operations, ensuring top cleanliness, hygiene, and guest satisfaction across the hotel.

The role oversees Room Attendants and Public Area Attendants, coordinates with Front Office on room status, and participates in staff scheduling, training, and budget oversight to maintain high standards in a luxury hotel setting.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or related field.
• Minimum 2 years of housekeeping experience in a hotel, preferably with supervisory experience.
• Good knowledge of hotel housekeeping operations, cleaning procedures, linen management, and inventory control.
• Strong leadership, communication, organizational, and problem-solving skills.
• Good command of English; additional languages are an advantage.

Responsibilities

• Assist the Executive Housekeeper in planning, organizing, and supervising daily housekeeping operations.
• Ensure all guest rooms, public areas, back-of-house areas, and facilities are maintained according to hotel standards.
• Supervise and coordinate the work of Room Attendants, Public Area Attendants, Housemen, and other housekeeping staff.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards.
• Monitor room status and coordinate closely with Front Office regarding room availability, discrepancies, VIP arrivals, early check-ins, and special requests.
• Assist in preparing staff schedules, assignments, attendance records, and daily operational reports.
• Train, coach, and motivate housekeeping employees to improve productivity, service quality, and adherence to hotel procedures.
• Ensure proper handling, storage, and control of housekeeping supplies, amenities, linen, uniforms, and equipment.
• Monitor inventory levels and assist with monthly stocktaking and purchasing requirements.
• Handle guest requests and complaints professionally and ensure appropriate follow-up.
• Ensure compliance with hotel policies, health and safety procedures, hygiene standards, and fire and emergency procedures.
• Coordinate with Engineering regarding room defects, maintenance issues, and preventive maintenance requirements.
• Assist with housekeeping budgets, cost control, and efficient use of departmental resources.
• Support the Executive Housekeeper in implementing quality improvement initiatives and maintaining departmental standards.
• Assume responsibility for the Housekeeping Department in the absence of the Executive Housekeeper.
• Perform other duties and responsibilities as assigned by management.

Skills

Leadership

Communication

Organizational skills

Problem solving

English

MS Office

PMS

Education

Hotel management degree

Tools

PMS

Job description

Mercure Jakarta Gatot Subroto
Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.

Company Description

Mercure Jakarta Gatot Subroto
Novelty among the top-notch properties of south Jakarta. Conveniently located in the golden triangle area of business, Gatot Subroto. Accessible via Jl. Gatot Subroto and Jl. Kapten Tendean, with direct access to Jakarta inner ring road highway, 10 minutes to Whoosh Halim Station, close to diplomatic establishments and only 35 minutes drive from Soekarno Hatta International Airport. Providing 403 modern and superbly designed rooms, overlooking the glamorous urban scenery, ensuring comfort and serenity.
Beyond its prime location, city views, and modern facilities, the hotel is committed to sustainability through its partnership with Green Key. It supports eco-friendly practices in water, energy, waste, cleaning, and sustainability education.

Job Description

The Assistant Executive Housekeeper supports the Executive Housekeeper in managing the daily operations of the Housekeeping Department. The position is responsible for maintaining high standards of cleanliness, hygiene, presentation, guest satisfaction, and team performance throughout the hotel.

Key Responsibilities

• Assist the Executive Housekeeper in planning, organizing, and supervising daily housekeeping operations.
• Ensure all guest rooms, public areas, back-of-house areas, and facilities are maintained according to hotel standards.
• Supervise and coordinate the work of Room Attendants, Public Area Attendants, Housemen, and other housekeeping staff.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are consistently achieved.
• Monitor room status and coordinate closely with Front Office regarding room availability, discrepancies, VIP arrivals, early check-ins, and special requests.
• Assist in preparing staff schedules, assignments, attendance records, and daily operational reports.
• Train, coach, and motivate housekeeping employees to improve productivity, service quality, and adherence to hotel procedures.
• Ensure proper handling, storage, and control of housekeeping supplies, amenities, linen, uniforms, and equipment.
• Monitor inventory levels and assist with monthly stocktaking and purchasing requirements.
• Handle guest requests and complaints professionally and ensure appropriate follow-up.
• Ensure compliance with hotel policies, health and safety procedures, hygiene standards, and fire and emergency procedures.
• Coordinate with Engineering regarding room defects, maintenance issues, and preventive maintenance requirements.
• Assist with housekeeping budgets, cost control, and efficient use of departmental resources.
• Support the Executive Housekeeper in implementing quality improvement initiatives and maintaining departmental standards.
• Assume responsibility for the Housekeeping Department in the absence of the Executive Housekeeper.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• Diploma or Bachelor's degree in Hotel Management, Hospitality, or a related field.
• Minimum 2 years of housekeeping experience in a hotel, preferably with supervisory experience.
• Good knowledge of hotel housekeeping operations, cleaning procedures, linen management, and inventory control.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; additional languages are an advantage.
• Proficient in Microsoft Office and familiar with hotel property management systems.
• Strong attention to detail and commitment to cleanliness and service quality.

Additional Information

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.