Assessment & Reporting Section Head

BINUS University; Indonesia; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

BINUS University in Indonesia is seeking a seasoned professional to build and maintain relationships with Clients and Partners, identify learning needs, and coordinate offerings of Executive Education programs.

You will ensure timely delivery, gather feedback, and collaborate with vendors and internal teams to deliver high-quality learning solutions tailored to client requirements.

Qualifications

• Master's degree required, preferably in Psychology.
• Minimum 2 years in senior staff or 4 years in HR/training roles.
• Strong communication, negotiation and presentation skills.

Responsibilities

• Create, build, and maintain communication and relationships to acquire learning needs from Clients and Partners.
• Coordinate the process in solving, preventing, and reducing the number of complaints from Executive Education’s stakeholders especially clients and participants as end customer.
• Visit clients to identify need analysis and suggest learning & development program available including with personal development plan for their participant’s that meets customer needs.
• Perform as trusted advisor with Executive Education’s costumer Support in ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate customers’ needs to all related departments to get effective solutions.
• Collect and analyze data and match the best products to meet the customer requirements.
• Coordinate the progress of the learning program and identify the opportunity of improvement.
• Work closely with team and facilitator/partners to ensure the high quality of learning program implementation.
• Collaborate and assist vendor or partner (assessor) in creating effective learning program.
• Identify key capability gaps required to be addressed to meet business objectives, explore learning need and area of improvement within business unit or division.
• Analyze customers/participants profile to develop the individual and department development plan
• Ensure updated job knowledge and skill related to the business goal of each business unit and division
• Coordinate coaching for Business Unit and Division leaders related to program implementation (e.g., delivering effective and measured programs, policies, processes)
• Act as liaison with Business Unit and Division to build a rigorous system
• Review and evaluate final report from previous program as resources to provide continuous program to client
• Management Support Activities: o Provide Report to direct Supervisor. o Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost). o Perform activities related to Quality Management System. o Perform additional tasks related to key responsibilities as required by Direct Supervisor

Skills

Communication skills

Negotiation skills

Relationship building

Presentation skills

Education

Master's degree (S2) in Psychology

Job description

It’s fun to work in a company where people truly BELIEVE in what they are doing!

We’re committed to bringing passion and customer focus to the business.

1. Create, build, and maintain communication and relationships to acquire learning needs from Clients and Partners

2. Coordinate the process in solving, preventing, and reducing the number of complaints from Executive Education’s
   stakeholders especially clients and participants as end customer

3. Visit clients to identify need analysis and suggest learning & development program available including with personal
   development plan for their participant’s that meets customer needs

4. Perform as trusted advisor with Executive Education’s costumer Support in ensuring the timely and successful
   delivery of our solutions according to customer needs and objectives

5. Communicate customers’ needs to all related departments to get effective solutions

6. Collect and analyze data and match the best products to meet the customer requirements

7. Coordinate the progress of the learning program and identify the opportunity of improvement

8. Work closely with team and facilitator/partners to ensure the high quality of learning program implementation

9. Collaborate and assist vendor or partner (assessor) in creating effective learning program

10. Identify key capability gaps required to be addressed to meet business objectives, explore learning need and area
    of improvement within business unit or division

11. Analyze customers/participants profile to develop the individual and department development plan

12. Ensure updated job knowledge and skill related to the business goal of each business unit and division

13. Coordinate coaching for Business Unit and Division leaders related to program implementation (e.g., delivering
    effective and measured programs, policies, processes)

14. Act as liaison with Business Unit and Division to build a rigor system

15. Review and evaluate final report from previous program as resources to provide continuous program to client

16. Management Support Activities:
    o Provide Report to direct Supervisor.
    o Suggest improvement process related to activities in area of responsibilities (especially related to time
    concern, effort and cost).
    o Perform activities related to Quality Management System.
    o Perform additional tasks related to key responsibilities as required by Direct Supervisor

Education Requirement:

Minimum Master-Degree (S2) (preferably in Psychology)

Work Exposure/Experience:

• Minimum 2 years working experience in Senior Staff, or

• Minimum 4 years working experience (preferably Human Resource Department, in areas
  of training / event organizer / assessment)

Special Skills/Certification:

• Good communication skills
• Good negotiation skills
• Good relationship skills
• Presentation skill

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!