Area Manager (Store Operations)

PT Lock & Lock Indonesia; Jakarta Selatan; On-site; IDR 420,000,000 - 600,000,000; Full time

Job summary

PT Lock & Lock Indonesia is seeking an experienced Area Manager (Store Operations) to oversee day-to-day store activities across multiple locations in South Jakarta. The role emphasizes delivering exceptional customer service, achieving commercial targets, and maintaining brand standards.

You will lead and develop SPG/SPB teams, manage inventory, and coordinate cross-functional initiatives. The ideal candidate holds a Bachelor's in management or related field and has 5–7 years in retail

Qualifications

• Bachelor's degree in Management, Business Administration or related field.
• 5–7 years in retail operations or store management.
• Experience managing multiple stores and SPG/SPB teams.
• Ability to train SPG/SPB in product knowledge, sales and service standards.
• Strong leadership and people management skills.
• Proficient in Indonesian and English (written and spoken).
• Experience in retail or consumer goods preferred.

Responsibilities

• Oversee day-to-day operations across assigned store locations, ensuring compliance with company policies, procedures, and brand standards.
• Monitor KPIs including sales targets, profitability, inventory levels, and customer satisfaction metrics.
• Lead, develop, and motivate store teams, including recruitment, training, performance management, and succession planning.
• Conduct regular store visits and audits to assess operational efficiency, product display, cleanliness, and staff conduct.
• Implement and drive promotional campaigns, merchandising initiatives, and marketing activities to increase sales and brand awareness.
• Manage inventory control, stock rotation, and supply chain coordination across multiple locations.
• Address customer complaints and concerns, ensuring resolution that maintains customer satisfaction and loyalty.
• Prepare and present accurate reports on sales performance, operational metrics, and area performance to senior management.
• Control operational costs and expenditure while maintaining service quality standards.
• Collaborate with cross-functional teams including marketing, supply chain, and finance to support business objectives.

Skills

Leadership

People management

Communication

Training & development

Bilingual Indonesian/English

Education

Bachelor's degree in Management/Business Administration

Job description

About us
PT Lock & Lock Indonesia is a leading player in the retail and consumer products sector, specialising in quality kitchenware and home storage solutions. We are committed to delivering exceptional products and outstanding customer experiences across our store network. Our company values innovation, customer-centricity, and operational excellence. We are dedicated to building a strong team culture where individuals can grow, develop, and contribute meaningfully to our continued success in the Indonesian market.

About the role
We are seeking an experienced Area Manager (Store Operations) to join PT Lock & Lock Indonesia in a full-time capacity, based in South Jakarta. In this strategic role, you will be responsible for overseeing store operations across a designated area, ensuring operational excellence, consistent customer service standards, and achievement of commercial targets. As Area Manager, you will play a crucial role in driving business growth, maintaining brand standards, and leading your team to deliver exceptional results across multiple store locations.

Job Description

• Oversee day-to-day operations across assigned store locations, ensuring compliance with company policies, procedures, and brand standards
• Monitor and manage key performance indicators (KPIs) including sales targets, profitability, inventory levels, and customer satisfaction metrics
• Lead, develop, and motivate store teams, including recruitment, training, performance management, and succession planning
• Conduct regular store visits and audits to assess operational efficiency, product display, cleanliness, and staff conduct
• Implement and drive promotional campaigns, merchandising initiatives, and marketing activities to increase sales and brand awareness
• Manage inventory control, stock rotation, and supply chain coordination across multiple locations
• Address customer complaints and concerns, ensuring resolution that maintains customer satisfaction and loyalty
• Prepare and present accurate reports on sales performance, operational metrics, and area performance to senior management
• Control operational costs and expenditure while maintaining service quality standards
• Collaborate with cross-functional teams including marketing, supply chain, and finance to support business objectives

Qualifications

• Minimum Bachelor's Degree (S1) in Management, Business Administration, or a related field.
• Minimum 5-7 years of experience in retail operations or store management.
• Experience managing multiple store locations and overseeing daily store operations.
• Experience managing SPG/SPB teams, including recruitment coordination, performance monitoring, and team development.
• Ability to conduct product knowledge training, sales training, and service standard training for SPG/SPB teams.
• Strong leadership and people management skills.
• Good understanding of sales targets, stock management, and store operations.
• Ability to monitor sales performance and prepare sales reports.
• Good communication skills in both Indonesian and English (written and spoken).
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Experience in the retail or consumer goods industry is preferred.

Household Goods & Appliances Manufacturing 51-100 employees

Since its establishment in 1978, LOCK&LOCK Co., Ltd. has been grown as a global company that exports its products to 113 countries worldwide. Over the decades, the company has established itself as one of the leading brands in comprehensive kitchen and houseware, providing unique and innovative products that make everyday living better for consumers.

Known for its legendary "Sold Out" stories in global places such as US, Europe Korea and China, LOCK&LOCK has earned recognition in worldwide and become a top brand in Korea and China by award '1st prize, Korea Brand Power index', '1st Prize, Top in China-Brand Power index'. PT. LOCK&LOCK Indonesia is extending business as becoming No.1 brand in Indonesia.

Since its establishment in 1978, LOCK&LOCK Co., Ltd. has been grown as a global company that exports its products to 113 countries worldwide. Over the decades, the company has established itself as one of the leading brands in comprehensive kitchen and houseware, providing unique and innovative products that make everyday living better for consumers.

Known for its legendary "Sold Out" stories in global places such as US, Europe Korea and China, LOCK&LOCK has earned recognition in worldwide and become a top brand in Korea and China by award '1st prize, Korea Brand Power index', '1st Prize, Top in China-Brand Power index'. PT. LOCK&LOCK Indonesia is extending business as becoming No.1 brand in Indonesia.