Operation Manager Retail Fashion

PT Mitra Adiperkasa Tbk (MAP Fashion1); Jakarta Utara; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

MAP Fashion in Central Jakarta is seeking an experienced Operation Manager Retail Fashion to oversee day-to-day store operations, inventory, scheduling, and service quality across our fashion retail network.

You will lead strategic initiatives to boost efficiency and profitability, implement visual merchandising standards, analyze performance data, and coach a growing team to deliver exceptional customer experiences.

Qualifications

• 5+ years of experience in retail fashion operation management.
• Strong understanding of store operations and customer service.
• Proven track record of driving efficiency and store performance.
• Leadership and people management skills.
• Excellent communication and stakeholder liaison.

Responsibilities

• Oversee day-to-day store operations including inventory and scheduling.
• Develop and implement strategies to improve efficiency and profitability.
• Ensure visual merchandising and store presentation standards.
• Analyze store performance data and identify growth opportunities.
• Collaborate with marketing on promotions and campaigns.
• Coach and develop store associates with performance feedback.
• Ensure compliance with policies and regulations.

Skills

Retail operations

Inventory management

Staff scheduling

Customer service

Leadership

Data analysis

Retail software

Job description

About the role We are seeking an experienced Operation Manager Retail Fashion to join our dynamic team at MAP Fashion, a leading retail company in Indonesia. In this full-time role, you will be responsible for overseeing the day-to-day operations of our fashion retail stores located in Central Jakarta, Jakarta. Your strategic leadership will be crucial in driving operational excellence and enhancing the overall customer experience.

What you'll be doing

Manage and coordinate all aspects of store operations, including inventory management, staff scheduling, and customer service delivery

Develop and implement operational strategies to improve efficiency, productivity, and profitability

Oversee the implementation of visual merchandising and store presentation guidelines to create an engaging and visually appealing shopping environment

Analyse store performance data and identify opportunities for growth and improvement

Collaborate with the marketing team to develop and execute effective promotional campaigns

Manage and develop a team of store associates, providing coaching, training, and performance feedback

Ensure compliance with company policies, procedures, and relevant industry regulations

What we're looking for

Minimum 5 years of experience in a similar operation management role within the retail fashion industry

Strong understanding of retail operations, including inventory management, staff scheduling, and customer service

Excellent problem-solving and decision-making skills, with the ability to think strategically

Proven track record of driving operational efficiency and improving store performance

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels

Proficient in using retail management software and data analysis tools

About us MAP Fashion is a leading retail company in Indonesia, specialising in the fashion and lifestyle industry. With a diverse portfolio of renowned brands, we are dedicated to delivering exceptional shopping experiences to our customers. Our commitment to innovation, sustainability, and customer satisfaction has positioned us as a trusted and respected industry leader.

Fashion Retail & Department Stores More than 10,000 employees

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES

As a leading retailer in Indonesia, MAP carries over 150 world-class brands that covers many segment including:

Sports : Reebok, Converse, Puma, Planet Sports, Sports Station, Sports Warehouse, The Athlete’s Foot, Rockport, Golf House, Airwalk, Babolat, Wilson, etc.

PENGUMUMAN :

COMPANY OVERVIEW

In spite of many hurdles such as the crisis of 1998, natural calamities, local and international threats, MAP has fostered the business through the years, always creating opportunities. In a short span of time, our retail network and brand portfolio has expanded to over 150 brands covering many segment – from sports to fashion; department stores to trendy cafes. We currently trade on a footage of more than 660,000 sqm covered by over 1800 stores in prime retail locations throughout more than 60 cities in Indonesia.

HISTORY

Incorporated in 1995, MAP achieved phenomenal growth over the years culminating in its IPO in November 2004. Today, MAP is the leading lifestyle retailer in Indonesia with over 1,800 retail stores and a diversified portfolio that includes sports, fashion, department stores, kids, food & beverage and lifestyle products. Some of our iconic brands include Starbucks, Zara, Marks & Spencer, SOGO, SEIBU, Debenhams, Oshkosh B’ Gosh, Reebok, among many others. Listed on the Indonesia Stock Exchange, with over 22,000 employees, MAP was voted Fortune Indonesia's Most Admired Companies (Top 20) in 2012 and Forbes Indonesia's Top 40 Companies in 2011. Apart from retailing, MAP is also a leading distributor for sports, kids and lifestyle brands - including Wilson, Speedo, Converse, Mizuno, Diadora, Honma, TaylorMade, Adams Golf, Hasbro, Barbie,Thomas & Friends, among many others.

PRODUCT & SERVICES